Description
Position: Bilingual Support Specialist
Support Specialists are the first Monogram Health voice the patient hears. Once a patient is enrolled, the Support Specialist is responsible for scheduling in-home care management visits and coordinating with physician practices to schedule office visits and exchange notes. The Support Specialist will often field patient calls, assist the patient in troubleshooting biometric devices, or route them to other members of the care team for assistance.
Roles and Responsibilities
- Conduct outbound calls to existing patients to gather needed information and schedule in-home care management visits, telehealth meetings, physician office visits, dialysis center tours, group support sessions, and other appointments as needed
- Contact physician offices and other providers by phone, fax, and email to arrange patient appointments or coordinate the sharing of clinical information
- Field inbound calls
- Enter data as needed
- Assist District Managers in the creation, distribution, and tracking of equipment and materials
Position Requirements
- High School diploma or GED is required.
- Must be 18 years of age or older.
- Must be fluent in English and Spanish.
- Excellent oral, written, and comprehension skills.
- Experience in customer service, sales, and healthcare.
- Basic computer skills, as well as experience with Microsoft Word and Outlook.
- Positive attitude and a desire to help our patients with their kidney disease to improve their quality of life.
- Must pass background check and drug test.
Benefits
- Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care
- Comprehensive medical, dental, vision, and life insurance
- Flexible paid leave and vacation policy
- 401(k) plan with matching contributions
About Monogram Health
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care, and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams and welcome those from all backgrounds and varying experiences.
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