Primary Purpose:
Provide case management, outreach, health education and interpretation services. Assist in training students in the health professions and health care professionals regarding cultural issues and health care. Serve as an advocate for appropriate, quality health and social services. The person in this position is a member of the Patient Centered Health Care Home team where each team member plays an integral role in providing patient-centered health care.
Essential Duties:
Interpretation services
- Provide oral and written interpretation services, providing health education and counseling as needed
- Assist patients in filling out intake and other forms for the medical visit
- Assist patients in connecting with entitlements: My Connection referrals, medical insurance, financial, housing etc.
- Provide referral to outside agencies, per the health care team
- Document all contacts in patient's chart
- Attend training and classes for improvement of services
- Help patients connect to appropriate staff when requesting medication refills
- Provide health education and counseling to patients
- Assist in training students in health professions and health care professionals as well as patients regarding cultural issues and health care
Front Desk
- Assist in scheduling patient for appointments
- Able to register all new patients, obtaining appropriate signatures as needed (registration form, sliding scale notification, HIPAA, ROI, etc)
- Call or write patient appointment reminders, no-shows, referrals
- Recall patients for follow up appointments at least once a month
- Verify patient insurance
- Assist patients with outside billing problems
Extended Duties:
- Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
Other Duties:
- Responsible for providing clerical support for various departments or projects
- Assist in other delegated projects
- Attend trainings and classes for the improvement of their services
- Assist in Clinical Outreach activities
Regular and reliable on-site attendance is required.
Minimum Qualification Requirements:
Skills/Knowledge:
- Knowledge of the community and community service resources especially in Kalihi Palama area and Honolulu Downtown area preferred
- Fluency in English and Chinese/Vietnamese required.
- Ability to read, understand and translate technical/medical instructions furnished in written, oral or diagram form in both English and specified language required
- Basic knowledge of computer skills
Education:
- High School Diploma or GED required
- Certification as a professional translator preferred but not required
- Certification as a professional community health worker preferred but not required
- Post-secondary education preferred but not required
Experience:
- One year of experience in providing bicultural and bilingual services in a community health center or similar setting preferred but not required
- Formal training in medical terminology preferred but not required
- Formal training as a community health worker preferred but not required
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Hours: 40 Hours per week during clinic hours, 8:00 am - 5:00 pm Monday through Saturday
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel objects tools or controls. The employee is occasionally required to walk, stand, and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25 pounds.
- Exhibit sound and accurate judgment; Support and explain reasoning for decisions;
- Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work
- Demonstrate ability to solve problems practically
Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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