Illinois Bone and Joint Institute is excited to announce a MRI Patient Services Coordinator opportunity to join our MRI Services team at our Wilmette MRI location!
IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture at IBJI. Candidates must have a proven track record of great customer service while adding positively to culture and TEAM work environment.
Must be comfortable working with a high volume of public interaction, enjoy working in a fast-paced environment, while being efficient and productive following company and best practice standards. Professionalism and a great team support attitude is a MUST.
What you can expect from us:
- A positive team environment, management commitment to your success
- Gain experience in front office MRI business operations
- Career growth - as IBJI continues to grow, so do opportunities
- Provide support for our communities with our philanthropic group - IBJI Cares
Benefits
We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage.
Summary
The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.
Shift requirements for this opportunity: Available to rotate between Opening (6AM - 2:30PM) or Closing (11:30AM - 8PM) Shifts and work Rotating Saturdays (8AM - 4PM).
Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
- Preparing paperwork to facilitate efficient operation and excellent customer service.
- Answering general inquiries.
- Appointment scheduling.
- Phone reception, patient triage, and escalation to appropriate staff.
- Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
- Check in/out procedures.
- Patient chart management.
- Collection/posting of patient responsibility payments (including copays and deductibles).
- Insurance verification and Referral management as required.
- Maintains clean and safe work environment.
- Other office duties as assigned.
Requirements
- Education: High school diploma or equivalent required.
- Experience: Minimum one year experience in customer service role (medical office experience preferred). EHR experience (Epic experience preferred).
- Skills: Knowledge in medical terminology preferred. Ability to handle highly confidential, sensitive and non-routine information. Familiarity with scheduling and rearranging appointments. Possess good working knowledge of Microsoft Office and Windows-based computer applications. Insurance payer and eligibility knowledge. Must be a team player. Able to work in a fast-paced environment and have a flexible schedule as needed. Neat, professional appearance. Strong written and verbal communication skills. Results oriented with concern for appropriate process. Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Physical/Mental Demands
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Environmental/Working Conditions
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.
This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.
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