Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Hours: Monday – Friday, 8-hour shift between 9:00am – 10:00pm CST with potential overtime, weekend/closing shifts based on business needs.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Review team stats/adherence (NICE app) and provide feedback on individual and team progress. Lead should be included in all communication with team members. Open communication is important for consistency and success.
- Apply knowledge/skills to complex activities.
- Remain available to staff to answer questions via email or Teams.
- Ensure staff is clearly informed of all procedures and updates i.e., KnowledgeNow, PA communications (updates), training, refreshers, etc.
- Make recommendations on efficiencies, improvements, or enhancements to existing workflow and process.
- Other duties/projects as assigned to assist your supervisor (such as BSL, Floor Marshall, POET, round table discussion, etc.).
- Assist with WF chat, monitor tech’s OOA.
- CCR- Lead to address Ancillary task close to SLA for techs and notate resolution before sending.
- Work in production. Production expectation is 50% of shift (includes scheduled case building and/or phone coverage).
- Assist regional or other personnel (internal and external) via SharePoint request or email and respond to requests (please complete any pending request after CCR).
- Take escalated and/or supervisor calls.
- Complex tech cases (caller holding longer than 10min); Instruct tech to get call back info and lead call back once issue resolved if needed.
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
- 401(k) Savings Plan, Employee Stock Purchase Plan.
- Education Reimbursement.
- Employee Discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
- More information can be downloaded at: http://uhg.hr/uhgbenefits.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher).
- Current and unrestricted Pharmacy Technician State license OR National Certification OR ability to obtain prior to date of hire.
- 4+ years of experience as a Pharmacy Technician.
- 1+ years of Prior Authorization Pharmacy experience.
- Ability to work 8-hour shifts between 9:00am - 10:00pm CST from Monday - Friday with potential overtime, weekend/closing shifts based on business needs.
Preferred Qualifications:
- Experience leading personnel towards the attainment of exceptional performance results.
- Understanding of call center performance metrics and measurements.
Soft Skills:
- Solid communication skills, both written and oral.
- Ability to hold team accountable.
- Ability to follow through on tasks.
- Needs to be able to strategize and understand business structure.
- Solid time management and attention to detail.
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer.
- Service center environment with moderate noise level due to Representatives talking.
- Ability to have their own home internet access/VPN (internet can be hard wired with Ethernet cord).
- Have a secure workspace/office in their home.
- Have level skill with working with PC (ex. using mouse and keyboard, accessing, and navigating through multiple systems and screens).
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual
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