Case Manager

Tbwa Chiat/Day Inc • Woburn, MA, United States • $200k - $250k / year • 1w ago

500 W. Cummings Park, Ste 1700-1800, Woburn, MA

Advantage Behavioral Health is the parent company to Harmony Bay and Victory Bay providing Behavioral Health and Management Services across the United States. Our mission is to provide convenient and affordable behavioral health services while creating an unmatched experience for our clients and staff.

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. Case manager is expected to be active in aftercare planning, crisis intervention and third-party requests. Case manager is expected to perform intake and assessment as needed.

Tasks & Responsibilities

General Case Management functions supporting client needs.
Collaborating with Case Management Supervisor on important collateral needs.
Attend Clinical Meetings
Coordinate/facilitate Third Party records requests.
Coordinate ancillary services if needed
Participate in weekly Treatment Team Meetings.
Assist clients with securing resources.
Maintain communication with families, patients, and staff.
Assist clients and families with general billing and insurance questions.
Perform intake and assessment of new clients as needed
Complete initial Case Management Resource assessment
Collects and records all information necessary for admission and extended stay review.
Obtain all applicable consents, financial agreements, and ROIs
Back-up Front Desk Receptionist.

Additional Duties

Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

Job Specific Competencies

Direct Clinical Services
3rd Party Management
Documentation & Charting
Service Planning & Execution

Demands

Enthusiastic self-starter operating with sustained energy and showing great initiative.
Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
Excellent organizational skills.
Accepts constructive criticism well in an open and non-defensive manner.
Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
Ability to function independently and with flexibility.
Ability to work under pressure, handle multiple tasks and interruptions.
Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
Ability to sit, stand, or walk for extended periods of time.
Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

Education:

Associate degree or college coursework related to this position is required.
Bachelor’s Degree is preferred.

Experience:

2-4 years’ experience working in a Treatment Facility.
Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.

Advantage Behavioral Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.