Overview
This position is primarily responsible for assisting the dentists during the examination and treatment of patients.
Responsibilities
Core duties and responsibilities include the following. Other duties may be assigned.
- Review patient schedule and correlating charts one day prior to ensure readiness for treatment.
- Opens office and operatories by turning on all computers, setting up sterilization for the day, and ensuring rooms are ready for the first treatment.
- Obtains and records medical and dental histories and vital signs of the patient and communicates this information to the doctor.
- Obtains dental radiographs and cone beam scans on patients and reports findings to the doctor.
- Provide a high level of patient experience through communicating comfort options, patient education, and treatment expectations.
- Assists dentists in the management of medical and dental emergencies.
- Provides post-operative instructions prescribed by the dentist.
- Maintains clinical notes for patients documenting pertinent information in the patient charts.
- Generates consult and post-operative reports to be sent to referring dentist.
- Collaborates with front and back office to ensure dentists’ schedules run smoothly and efficiently in addition to communicating treatment plan with Front Desk team.
- Protects patients and employees by adhering to infection-control policies and procedures.
- Properly closes out operatories at the end of shift to assure operatories are clean and restocked and patient ready.
- Maintains dental supplies inventory by checking stock to determine inventory level, anticipates needed supplies, and communicates the need to the Manager.
- Maintains patient confidentiality per HIPAA.
- Assists with daily office cleaning responsibilities.
Please note that additional responsibilities may be assigned.
Qualifications
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION:
High school diploma or equivalent
EXPERIENCE:
Dental Assistant experience
Knowledge of dental practice and procedures preferred
Knowledge of dental radiographs
Knowledge of dental software programs
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
- Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
- Written Communication – Writes clearly and informatively; able to read and interpret written information
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
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