Pharmaceutical Packaging Support Specialist
Full-time
This position will be responsible for remote support and troubleshooting automation systems for pharmaceutical aseptic filling machines and production packaging lines. Systems will be PLC, SCADA, and PC-based. Able to perform system administration (access control, software revision control, backup and recovery), and troubleshooting for malfunctioning systems. Individuals must be capable of reading and understanding control panel wiring diagrams and mechanical drawings. The individual must also have knowledge of PLC programming (Siemens, Jetter, Allen-Bradley).
RESPONSIBILITIES:
- Processing and solving technically complex customer complaints worldwide and interculturally
- Document in detail the problem-solving process and report updates and solutions.
- Analysis of malfunctions and troubleshooting for the entire machine range of complex systems
- Provide remote electrical, mechanical, and automation support for Bausch+Stroebel machines
- Work closely with the technical support team in Germany to ensure prompt support for our customers while making sure documentation and change processes are followed
- Service visits at the customer's site are possible during the training phase
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s Degree in Engineering, Computer Science, or related discipline, with a minimum of 3 years of relevant experience performing automation and controls activities or equivalent combination of education and experience.
- Understanding and feedback of Input / Output control sequence. Understanding of PLC logic, control loops, and sequencing.
- A basic understanding of sequel servers and databases as well as networking is preferred.
- Ideally, strong knowledge of Allen Bradley Rockwell and Siemens PLC systems is required.
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