Big Brothers Big Sisters of Eastern Missouri
Position: Group Mentoring Resource and Case Manager
Position Purpose:
The primary goal of this position is to build effective partnerships based on the needs of youth and families. Coordinates and collaborates with agency staff and community agencies to ensure consistency with BBBSEMO strategy, commitments, and goals.
Core Job Responsibilities
Support Mentoring Managers and assigned families to:
- Provide support to mentors and mentees when assigned by supervisor.
- Partner with Group Mentoring Managers to organize and plan activities and events, including family engagement opportunities.
- Complete pre and post outcome surveys throughout the school year.
- Ensure accurate and timely documentation of all information in mentoring database.
Organize resources and supports (internal and external) for a minimum of 40-60 youth and families:
- Partner with Group Mentoring Managers to understand needs of youth and families involved in the program.
- Collaborate with internal and external partners to understand root challenges for students and families and develop partnerships for referrals.
- Facilitate connections of students and families with key resources to support established goals, including follow-up of referrals to external partners.
- Document challenges and successes for youth and families in the mentoring database.
- Partner with other members of the resource team to learn and coordinate services.
Support the development of the mentoring program structure:
- Attend and participate in team meetings.
- Engage in position-specific existing and/or newly developed training.
- Collaborate with other departments within the agency to support the program (i.e. enrollment, recruitment, resources, and marketing/communications).
- Develop documentation and processes for supporting the program, youth, and their families.
- Participate in the development and implementation of outcome reports focused on the youth within the program.
- Administer surveys or other outcome tools to measure the impact of the program.
Other duties as assigned.
Education, Experience & Qualifications
EDUCATION AND EXPERIENCE
- Bachelor’s degree in related field preferred
- Minimum 4 years related work experience or a combination of education and experience
- Knowledge of K-12 school and resource landscape.
- Knowledge of customer service principles and practices.
QUALIFICATIONS
- Ability to lead a team of individuals and experience in leadership roles.
- Strong planning and organization skills.
- Effective communication skills, including written and proofreading skills.
- Ability to manage multiple projects and work with a variety of staff.
- Excellent interpersonal skills.
Big Brothers Big Sisters of Eastern Missouri Agency Values:
- We Center Youth (the Individual and their Family).
- We Progress and Grow Intentionally.
- We Commit to Diversity, Equity, and Inclusion (DEI) Principles.
Work Environment/Physical Requirements
- Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, & Zoom.
- Flexible work hours to meet the needs of youth and families, including scheduled evenings, nights, and weekends.
- Must have a car, valid driver’s license, and meet state-required automobile insurance minimums.
Compensation and Benefits
- Salary will be based upon professional and academic experience (salary range – $43,000-$45,000).
- 401(k) - 3% match per year following the first year of employment.
- .625 cents reimbursement on business miles and 100% of out-of-office parking for business meetings, etc.
- Immediate and 100% coverage on health and dental insurance.
- Life insurance, short-term and long-term disability insurance following the first ninety days of employment.
- 100% employer-paid daily parking in covered garage.
- After 90 days, staff will receive 5 days of paid vacation and 10 days of paid vacation after one year of service.
- Accrue 1 day per month of sick leave (can also be used for family illnesses) - can carry up to 30 days of sick leave.
- 2 personal days per year following the first ninety days of employment.
- Annual raises based on performance, culture, and agency’s ability.
- 11 paid holidays.
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
#J-18808-Ljbffr
