Industry: Health Management Programs
Why Consider This Job Opportunity
- Starting pay at $15/hour with potential of $16/hour within first year, plus merit
- Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12 and 24 months
- Remote work position with training provided
- Stable connection to internet service provider required
- Opportunity to work from home in designated work area
What To Expect (Job Responsibilities)
- Receive and respond to telephone calls from members and health plans/employer groups
- Demonstrate knowledge and understanding of all ASH products and programs
- Provide accurate and timely customer service in a professional manner
- Record information and provide answers to member inquiries
- Coordinate and schedule appointments for Health Management programs
What Is Required (Qualifications)
- High school diploma or equivalent required
- Minimum 1 year of Customer Service experience, with at least 6 months in an inbound Customer Service Call Center servicing members
- Experience in healthcare preferred
- Basic experience with MS Office
How To Stand Out (Preferred Qualifications)
- Excellent customer service skills
- Strong interpersonal communication skills
- Ability to effectively organize, prioritize, and manage time
- Demonstrated ability to analyze information and develop effective solutions
- Strict confidentiality in all matters
#HealthManagement #CustomerService #RemoteWork #Healthcare #MSOffice
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