Description
We are actively looking for technicians that are interested in utilizing their skills, knowledge as well as be a part of a fantastic team. Are you the one?
A bit about us (Desert Ark Veterinary Care)
We are a full-service General Practice with a full-service Urgent Care running side by side. We offer our clients a total GP experience with cutting edge tools to make the medicine easier. Our urgent care is that step away from not being a full emergency and allows us to help more pets that may not need the emergency type center. Our facilities are equipped with digital radiography, digital dental radiography, in-house labs, endoscopy, cold laser therapy, and CT (how would you like to be able to provide a dental CT on every patient?). We strive to provide staffing to make your days smoother (our goal is 3-4 techs per doctor). We’re focused on making sure our hospital has the right tools to allow our doctors the ability to provide excellent service and care.
Are you who we are looking for?
Come work where technicians are an integral part of the entire patient visit. If you enjoy a well-structured day, we provide the right candidate the opportunity to provide excellent care to a steady consistent clientele within our general practice setting. The technician team is responsible for all things from history taking, administering medications as directed, dentistry, anesthesia and monitoring, surgical assisting, recovery, and discharges. Or perhaps you like a bit of no two days are alike. For those day-to-day change ups and challenges our Urgent Care service is for you. And you want both? Not a problem! We love flexibility (in fact it is a characteristic the ideal candidate should have) and strive to provide a balance.
If you are a drama llama – please do not apply – we are a drama free practice.
Are you a new (or newer) technician graduate seeking mentorship as you grow in this career path? We have strong leadership and an on-boarding process that allows you to grow in a controlled setting (no throwing you in the fire immediately).
Key Responsibilities
- Provide client education and address concerns for general practice veterinarians.
- Engage in client interactions, adhering to phone etiquette, and protocol guidelines.
- Mentor, coach, and train less experienced team members.
- Facilitate client-facing points during urgent situations, including physical and phone triage.
- Explain financial estimates to clients and use appropriate language to discuss finances, patient status, and treatment options.
- Conduct euthanasia conversations with clients, addressing decision-making, grief, and aftercare.
- Gather detailed patient histories, guide owners during appointments, and ensure timely room cycling.
- Exhibit expertise in veterinary abbreviations, medical math, and terminology.
- Prioritize safety for patients, staff, and equipment.
- Understand and respond to changes in patient vital signs.
- Perform medical procedures, including drawing blood, placing catheters, and administering medications.
- Utilize equipment such as radiology, dental radiology, ultrasound, fluid pumps, and CT machines.
- Assist and prep for various surgical procedures.
- Troubleshoot and operate anaesthesia machines.
- Conduct post-op care for patients.
- Understand and use dental equipment for procedures.
- Perform comprehensive triages.
- Recognize CPR or critical needs and communicate accordingly.
- Handle various urgent care cases such as pyometra, dystocia, blocked cats, respiratory distress, toxicities, heat stroke, and more.
- Use Cornerstone system for scheduling, prescriptions, and record-keeping.
- Demonstrate proficiency in Smart Flow and navigate medical documents.
- Handle Idexx and other lab equipment for testing and diagnostics.
- Manage hospital inventory, cleanliness, and care.
- Ensure safety protocols are followed for medication administration, including controlled substances.
Requirements
- Veterinary medical background.
- Recent graduate of a CVT program or equivalent experience.
- Mastery in using Cornerstone and Smart Flow.
- Knowledge of hospital equipment including radiology, CT, ultrasound, and lab equipment.
- Excellent communication skills, both written and verbal.
- Ability to deescalate situations and address client concerns effectively.
- Strong teamwork and mentoring capabilities.
- Advanced knowledge of veterinary medicine, procedures, and equipment.
- Capability to make decisions in unknown territories and escalate issues when needed.
- Ability to work with minimal oversight.
- Coordinate activities of other personnel and guide newer team members.
- Flexible work schedule, with availability to work some weekends and holidays.
- Hours of availability between 7AM and 8PM (each shift is a scheduled 10-hour shift).
- Communication skills and great attitude.
Benefits:
- We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
- Competitive wages (determined by your experience level).
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents.
- Paid time off for full-time employees.
- 401(k) plan.
- Continuing education allowance for credentialed technicians.
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