Career Opportunities: Laboratory Technologist, Technical Specialist, Training (27966)
QualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta
Overnight Shift - 7 pm to 7:30 am. Thu-Sat, with alternating Wed (days subject to change).
General Summary
Responsible to develop and implement specialized training programs for QualTex Laboratories. Deliver hands‐on training for employees utilizing highly complex instrumentation and processes. Maintain training documentation to meet all regulatory requirements. Maintain high level of knowledge of all Standard Operating Procedures (SOPs) and training documents required to perform effectively. Maintain effective communication with internal and external customers.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
Major Duties and Responsibilities
Competently perform all assigned departmental duties. May include specialized support in the Training area that includes:
- Develop training objectives, curriculum, strategies, policies, and programs.
- Provide hands‐on training for QualTex Laboratories employees.
- Attend advanced vendor training to recognize unusual results/outcomes and resolve discrepancies.
- Develop on‐site training programs for entry and intermediate level laboratory staff.
- Complete training documentation in accordance with regulatory requirements.
- Assist in developing, planning, and conducting training enhancements. Evaluate laboratory testing processes; recognize and resolve unusual problems.
Operate laboratory equipment utilizing established protocols and within quality control limits. Maintain strict adherence to Standard Operating Procedures (SOPs).
Prepare and maintain correspondence, reports, and records as needed. Perform computer data entry.
Commit to and embrace the mission, vision, and core values of QualTex Laboratories:
•Positive work attitude
•Respect for co‐workers and management staff
•Excellent customer service [for both internal and external customers]
- Adherence to all safety, regulatory, and quality requirements
Maintain testing competency in the areas assigned to train. Participate in continuing education and attend meetings as required.
Participate in team oriented work projects for the development and implementation of validations, process improvements, Standard Operating Procedures (SOPs) and training documents.
Work closely with the laboratory Directors, Managers and staff. Performs other duties as assigned.
•Excellent customer service [for both internal and external customers]
- Adherence to all safety, regulatory, and quality requirements
- Continuous improvement
Maintain testing competency in the areas assigned to train. Participate in continuing education and attend meetings as required.
Participate in team oriented work projects for the development and implementation of validations, process improvements, Standard Operating Procedures (SOPs) and training documents.
Work closely with the laboratory Directors, Managers and staff. Performs other duties as assigned.
Non‐Essential Tasks
Performs testing and other duties as assigned. Assist in other areas as directed.
Education
Requires a Bachelor’s Degree from an accredited four‐year college or university. The required major is Applied Science, preferably Medical Laboratory Science/Medical Technology or equivalent.
Licenses and/or Certifications
Valid United States Driver’s License Certified MT, CLS, or MLS (ASCP) preferred
Experience
Requires two or more years of Laboratory experience. Training experience is preferred.
Knowledge
Must obtain a working knowledge of laboratory regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Must have a working knowledge of laboratory sciences and techniques.
Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, Visio and PowerPoint.
Skills
Must have strong computer skills.
Must have excellent written and oral communication skills.
Must maintain competency in specialty skills.
Must be capable of performing technical activities, evaluating processes, and preparing reports within the area of specialization.
Must be able of developing technical training materials. Must be able to train laboratory personnel.
Abilities
Must be able to correctly interpret process outcomes and perform high level troubleshooting. Must be able to keep information confidential.
Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports. Must be neat in appearance and well groomed.
Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must perform well in repetitive work situations.
Must work well independently and as a team member.
Works in a well‐lighted air conditioned and heated laboratory/department. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. Will work extended hours during peak periods. May be required to work any time of the day, evening or night during the week or weekend.
Occupational Exposure Assignment ‐ Category I
Physical Requirements
Requires manual and finger dexterity and eye‐hand coordination.
Will require walking, bending, and prolonged sitting and/or standing during work hours. Required to carry up to 25 lbs. and occasionally lift up to 40 lbs.
Requires normal or corrected vision and hearing corrected to a normal range.
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
• 401(k) with Employer Contribution
• 100% Employer Paid Long-term Disability Plan
• Extended Illness Benefits (EIB)
• Group Health Medical Plan with prescription coverage
• Variety of Voluntary Supplemental Insurances
• Voluntary Dental Coverage
• Educational Assistance Program
• Voluntary Vision
QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.
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