Provide daily supervision of all aspects of clinic activity. Manage specific administrative functions related to the operations of the clinic as assigned. Serve as a liaison with clients. Provide leadership to staff to ensure smooth day-to-day operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage the clinic operations to ensure the corporate goals of service, associate engagement, patient experience are accomplished and maintain a culture that focuses on quality medical care and customer service.
- Direct, supervise and coordinate the functions and activities of centers including systems, budget, materials management, human resources, data processing and maintenance.
- Participate in the development of corporate goals, objectives and policies.
- Promote the provision of cost-effective, high-quality health care services for patients.
- Ensure high degree of patient and client satisfaction with the centers.
- Develop initiative, motivation and positive morale within the center staff.
- Maintain compliance with government and third party payer requirements.
- Maintain standards of quality care.
- Maintain operational plans to assure medical and logistical viability and to fulfill the centers’ goals and objectives in a coordinated, effective and efficient manner.
- Develop budgets, including forecasts of revenue, workload, requirements for personnel, space, equipment and support services to assure financial viability and to fulfill the centers’ goals and objectives in a coordinated, effective and efficient manner. Report and interpret monthly and annual data to assure budget compliance.
- Implement marketing plans which include assisting with the development of the corporate strategy, promotion of the centers and their professionals, and product/service assessment. Responsible for public relations and referral relationships.
- Analyze market conditions, identify and interpret trends or deviations from standards and respond by initiating policy or procedure changes.
- Negotiate client discounts.
- Resolve conflicts which occur in an organization while protecting the professional and legal rights of everyone involved.
- Resolve problems related to staffing, utilization of facilities, equipment and supplies.
- Analyze systems and procedures and initiate changes to improve work flow and efficiency. Maintain and compile statistics when necessary or upon the request of the senior management.
- Recommend center facility improvements including construction, renovation and purchase of equipment.
- Maintain the buildings, grounds, facilities and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency and appearance.
- Interpret center and corporate policies, objectives and operational procedures to center associates.
- Select and train/orient center personnel.
- Work with center staff to develop/implement performance goals and objectives. Determine merit increases, promotions, and disciplinary actions.
- Consult with medical staff to ensure compliance with standards and regulations.
- Represent centers at public and professional meetings and conferences as required. Participate in center communication and public relations programs.
- Maintain professional affiliations and enhance professional development to keep pace with the trends in health care administration.
- Maintain strictest confidentiality.
- Perform related work as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of fiscal management and human resource management techniques.
- Skill in establishing and maintaining effective working relationships with staff, patients, the public, insurance carriers, vendors and external agencies.
- Ability to effectively supervise and evaluate the performance of associates.
- Provide orientation and training of new personnel.
- Knowledge of organization policies and procedures.
- Knowledge of company administration practices.
- Knowledge of computer applications.
- Knowledge of medical terminology.
- Basic knowledge of wage and labor regulations.
- Skill in gathering and analyzing information.
- Skill in verbal and written communication.
- Ability to communicate clearly.
- Ability to work under pressure and handle stress.
- Ability to effectively manage client/patient complaints and defuse angry situations.
- Analytical, creative and evaluative skills.
- Excellent people skills. Ability to motivate and work effectively with others.
- Ability to prioritize and appropriately distribute daily workload and assigned projects to ensure operational effectiveness.
- Self-motivation, initiative and desire to increase abilities in management within the health care industry.
- Skill in researching, preparing, and presenting comprehensive reports.
- Ability to take initiative and to exercise independent judgment; decision-making and problem-solving expertise.
- Effective and concise documentation skills.
- Excellent telephone manners and etiquette.
- Knowledge of grammar, spelling and punctuation.
NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
The base salary is determined on the candidate's education, qualifications, and experience, and is subject to change based on various internal and external factors.
Akeso is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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