Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle.
Location: Loop Clinic, 333 N. Michigan Avenue (Hybrid-In Office/Remote)
In this role, you will:
- Manage patient care and patient placement for the IOP/PHP division.
- Communicate and support providers.
- Handle inbound calls and answer patient questions and refill requests.
- Connect with new patients via phone and email.
- Coordinate and verify coverage with insurance carriers.
- Process pharmacy orders and respond to inquiries and issues regarding orders.
- Schedule appointments according to the procedure guidelines.
- Answer patient’s questions; check patients in and out; monitor and perform other front desk tasks as needed.
- Collect co-pays and or balances.
- Possess knowledge and understanding of the differences between co pay, co-insurance, deductible, HMO, Prior authorization and other insurance terminology.
- Know which providers accept which specific insurances, where they are located, and know what therapists are taking new caseloads.
- Maintain complete and accurate patient records.
- Know the different types of medications and policy requirements for refills.
- Assist with patient emergency admission when necessary.
- Notify patients when providers have messages or instructions for them.
- Check telephone messages daily and email throughout the day to see confirmations, appointment requests, etc. and handle all requests.
- Provide referrals for continuing care.
- Locate and provide community resources to patients and their family members.
- Assist the care team with goal setting.
- Perform related duties as needed.
Perks and Benefits:
- Compensation: $20.00-$24.00 per hour (Full-time)
- Full comprehensive benefits package including health, dental vision, EAP services and more.
- Monthly Wellness Services Reimbursement
- 401k match up to 4%.
- Opportunities for growth and professional development.
- Accrued PTO and sick/wellness days.
Qualifications and Minimum Requirements:
- Associate degree in healthcare administration or related area of study required; bachelor’s degree preferred.
- Strong organizational skills.
- Above average critical thinking skills.
- One year or more working in a healthcare environment.
- Experience with basic computer programs, such as Microsoft Office.
- Customer service experience in a medical setting preferred.
- Candidates with knowledge of / familiarity with outpatient therapy services desired.
- Active participant in the achievement of patient satisfaction.
- Flexible to work at various office locations when needed.
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals to apply!
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