As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors.
The Clinical Business Analyst II works with users to understand complex clinical and business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.
Principal Duties and Responsibilities:
- Support and educate users on the use of clinical and complementary applications. Prepare end-user training materials.
- Identify and resolve complex issues, escalating as needed for timely resolution.
- Provide high quality service to users, according to defined service level agreements.
- Create and run reports as needed using tools such as Epic Reporting Workbench.
- Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration.
- Understand user requirements; translate these into functional requirements and assist users with submission for software updates.
- Develop and execute user acceptance testing plans including creation of test cases.
- Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
- Participate in team meetings to discuss team and project activities, issues, changes, and communications.
- Assist in identifying and recommending best practices for business analysis, training, and end user support functions.
- Use recognized project management tools and methodologies.
- Other duties as assigned.
Minimum Requirements:
- Bachelor’s Degree in Business, Information Technology, Healthcare, or a related field required.
- Five or more years of healthcare information technology experience with knowledge of clinical systems.
- Epic Certification desired or must obtain Epic training as outlined by program requirement.
- A combination of education and experience may be substituted for requirements.
Skills, Abilities and Competencies:
- Experience providing training and support to end users, preferably in a healthcare setting.
- Strong problem-solving and workflow improvement skills.
- Strong knowledge of clinical workflows.
- Ability to effectively translate business requirements to functional requirements.
- Possess strong interpersonal skills to effectively communicate with technical and non-technical staff.
- Ability to effectively conduct small to mid-sized meetings, both formal and informal.
- Strong written and verbal communication skills including facilitation and presentation.
- Knowledge of Microsoft Office365 and other popular office productivity solutions.
Working Conditions:
- This position requires occasional local travel to MGB sites, vendors, and/or conferences.
- Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
- Normal office working conditions. The noise level in the work environment is quiet to moderate.
- On-call coverage expected as business needs dictate.
EEO Statement:
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law.
Primary Location: MA-Belmont-MGB MCL Belmont
Work Locations: MGB MCL Belmont 115 Mill Street Belmont 02478
Job: Business and Systems Analyst
Organization: Mass General Brigham
Schedule: Full-time
Standard Hours: 40
Shift: Day Job
Employee Status: Regular
Recruiting Department: MGB Digital
Job Posting: Jul 5, 2024
