THIS POSTING MAY CLOSE AT ANYTIME AND WILL REMAIN OPEN UNTIL FILLED.
The posted salary reflects the 7% increase effective October 1, 2023. An additional 6% salary increase will occur in October 2024. Increased County contributions to medical will be in effect starting January 1, 2024.
Under general directions, to plan, organize, and direct the activities of the crisis on-call unit of the Behavioral Health Agency; to assign, supervise, and evaluate the work of multidisciplinary professional and support staff engaged in planning and providing a variety of mental health services for individuals, families, groups, and the community; to provide direct clinical services, including one or more major behavior health services; and perform related work as required.
DISTINGUISHING CHARACTERISTICS:
The Mobile Crisis Clinical Manager is in charge of the crisis on-call unit or other major behavioral health service program responsible for implementing specialized behavioral health services for adults and children. Incumbents are responsible for maintaining the quality of staff performance and compliance of workload standards. Incumbents report to the Director of Behavioral Health, Assistant Director of Behavioral Health, or designee.
Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.
- Plans, assigns, directs, supervises, and coordinates the work of multidisciplinary staff providing behavioral health diagnostic and treatment services, social and rehabilitation services, and consultation and education services to consumers, public and private agencies, and the community;
- Evaluates overall activities of assigned programs/functions, including methods and procedures for effectiveness and consistency with program goals and objectives, recommending and implementing changes in program, policies, and procedures as necessary;
- Makes or reviews decisions on difficult consumer assessment and casework matters;
- Provides guidance to subordinates on departmental philosophy, goals and objectives, policies and procedures through casework conferences, staff meetings and work review;
- Assists and participates in the development and coordination of in-service training and staff development programs;
- Evaluates performance of personnel and takes or recommends appropriate course of action; Interviews, selects, and recommends on the hiring of new staff members;
- Participates in various forms of psychotherapy, such as individual, group and family therapy, including caseload responsibility and crisis on-call coverage;
- Works with other public, private, and community organizations providing health and human services for mentally and emotionally disabled individuals to gain and ensure cooperation in achieving program goals;
- Participates in mental health conferences, trainings and committees;
- May participate in Countywide community needs assessment and program planning, development, and evaluation activities;
- Assists in preparing annual budget requirements for assigned programs/functions and monitors expenditures and revenues to ensure programs/functions conform to the adopted budget;
- Prepares reports and correspondence regarding workload statistics, casework and unit methods and procedures;
- Provide community-based crisis intervention and stabilization services for clients and their families, including conducting risk assessments, creating safety plans, and supporting clients in accessing higher levels of care when needed;
- Assists clients with understanding their problems and developing plans to resolve them;
- Provides short-term, stabilizing counseling;
- Advise clients on available community resources and serves as a liaison with organizations and service agencies;
- Provides case management services, including collaborating with a client’s existing treatment team members (e.g., therapists, psychiatrists, child welfare workers, school staff, etc.) and/or make referrals and other arrangements for client treatment and service, as necessary;
- Maintains flexibility with schedule changes and availability to provide on-call weekend rotation coverage as needed;
- Serves as a consultant for other Behavioral Health staff; prepares and present progress reports on assigned cases;
- Cooperates with professionals from other disciplines in the development of team and collaborative diagnoses and treatment programs;
- Develops recommendations for discharge and follow-up treatment planning for clients and their families;
- May be assigned administrative responsibilities, including scheduling and case assignments;
- Performs crisis intervention; performs involuntary hospitalization assessments and arranges for hospitalization, if necessary, may serve as an expert witness in court cases; performs concurrent review of inpatient admits and discharge planning;
- Other duties as assigned.
Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be.
Education: Equivalent to a Master's degree in psychology, social work, marriage and family counseling, or a related field from an accredited college or university.
Experience: Three (3) years of professional experience working in behavioral health counseling, psychotherapy, and related social services in a public or private welfare or health services providers and responsibility for program(s) management, equivalent to a Ph.D or Master’s degree in psychology, social work, marriage and family counseling, or related field from accredited college or university.
License/ Special Requirements:- Possession of a Marriage and Family Therapist issued by the California Board of Behavioral Sciences; Licensed Clinical Social Worker (LCSW); Marriage and Family Therapist (MFT); Licensed Professional Clinical Counselor (LPCC); Licensed Practitioner of Healing Arts (LPHA) issued by the State of California;
- Possession of, or ability to obtain, an appropriate valid California Driver's License;
- Qualify for security clearance through a background check which includes fingerprinting;
- Ability to travel in-county and out-of-county to attend trainings and continuing education activities;
- Crisis Team positions may require evening, weekend and holiday coverage; and positions may be subject to a flexible work schedule (i.e., 12-hour work schedule rotation).
Knowledge of: Clinical principles, theories, techniques and practices used in a behavioral health setting; laws, regulations and ethical standards governing behavioral health treatment, delivery of clinical services, and medical records; principles, techniques and trends in counseling, psychotherapy, and various treatment modalities; intensive and long-term case management services in a wellness and recovery evidence-based framework; characteristics of mental illness and substance abuse disorders; cultural competency theory, practice and its application in behavioral health settings with diverse consumers, their families and communities; biological, behavioral and environmental aspects of emotional disturbances, mental disability, the scope and activities of public and private health and welfare agencies and other available community resources; identification of individual, social, and environmental problems and their analysis and resolution in existing social contexts; legislative and administrative rules and regulations pertaining to Lanterman-Petris-Short and Short-Doyle services; principles, practices, and techniques of personnel management, training, and supervision; program design principles, development, administration, and evaluation methods; effective statistical and analytical research methodology and reporting; fiscal management; administration of grants and contracts; community needs and resources; effective communication skills.
Ability to: Plan, organize, and direct the work of subordinate staff; supervise, guide and monitor subordinate staff and licensed and unlicensed clinicians; provide effective leadership and consultation for staff in casework and/or treatment methods and in professional and legal implications of casework or treatment services; perform a variety of complex psychiatric social work and psychotherapy processes for Mental Health Department clients; identify and evaluate normal and abnormal behavior tendencies; apply crisis intervention techniques; exercise appropriate judgment; develop clear and comprehensive case records and documentation; develop and maintain cooperative, constructive relationships with families of clients, members of other professional disciplines, other agencies, and other staff; prepare treatment plans, client treatment recommendations, and a variety of reports; organize and manage a caseload; define a therapist's role and deal with clients in a variety of circumstances and settings in accordance with professional standards and ethics; conceptualize and prioritize the problems of mentally disordered persons, determining their needs, services, and appropriate treatment methods; integrate a number of clinical approaches into a treatment plan; recognize a potential crisis and deliver crisis intervention services; handle stress and unstable client behavior; work with people from a diversity of ethnic and cultural backgrounds; communicate effectively in both oral and written forms to other behavioral health staff, consumers, their family members and other communities members; establish and maintain effective interpersonal relationships at all organizational levels with professional/paraprofessional staff, consumers and families, and with the public; initiate, analyze, and maintain a variety of reports, correspondence, policies and departmental documentation in standard form and language; gather and analyze data; prepare clear, concise and effective reports and recommendations; utilize various types of electronic and/or manual recording and data information systems; effectively represent the Mental Health Department in contacts with clients, the public, community organizations, other County staff, establish and maintain effective work relationships with management team members, agency staff, and those contacted in the course of work; work with individuals and groups from various socioeconomic and cultural backgrounds; work with people in custody inside a lockdown facility; work with other government agencies; and safely operate a motor vehicle.
Physical Requirements/Work Environment:Work is performed in an office, clinic, home, school, or community environments; work is performed with people who may exhibit unstable behavior, who have a mental health condition/concern and chemically dependent and potentially violent behavior; continuous contact with other staff and the public; work with individuals that may become confrontational, potentially hostile and violent; some positions will be assigned to perform duties inside a severely controlled access or lockdown facility; may be exposed to traffic hazards, adverse weather conditions, and temperature and noise extremes. Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and safely operate a motor vehicle.
Selection Process:All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
Disaster Service Workers: All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster.
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