Practice Overview
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients while delivering enhanced value to the hospitals, clinics, imaging centers, and referring physicians we serve.
Candidate must be located in the Nashville, TN area.
Position Summary
Radiology Partners (RP) is seeking a Regional Outpatient IT Services Director who will be responsible for the oversight of all outpatient application and IT field services across a customer base. To be successful in this position, one must ensure efficient and timely delivery of outpatient application and field service operations and maintain high customer satisfaction levels. The Regional Outpatient IT Services Director role is a critical member of the IT organization providing outstanding client services and overseeing implementations and operations in support of RP practice directors, clinic managers, clients, and radiologists. This role supports locally in Nashville, TN.
Position Duties and Responsibilities
- Builds strong relationships with practice directors, clinic managers, RP clients, and radiologists.
- Manages clients’ expectations through regular progress reviews and other communication channels.
- Conducts project demand planning for clients and requests resources to meet needs.
- Manages client relationships during project lifecycle to ensure clients are involved at the right time.
- Coordinates equipment upgrades, changes, and onboarding of new radiologists (access, training, and introduction to services).
- Ensures IT services meet client needs and are delivered to agreed service level agreements.
- Acts as escalation point for any concerns by clients regarding IT services not being delivered in a timely manner.
- Key client interface on behalf of IT at prospective client meetings, finalist meetings, and ongoing account business reviews for existing accounts.
- Collaborates with Outpatient Application Support, IT Field Services, Implementations, and other RP IT teams to ensure the needs of clients are being met.
- Monitors customer satisfaction levels and ensures feedback is acted on to improve services.
- Maintains ownership of current legacy outpatient applications within the region.
- Promotes communication and cooperation among teammates to create a spirit of unity in the department.
- Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
- Provides day-to-day performance management guidance to direct reports (e.g., coaching, counseling, career development, disciplinary actions).
Desired Professional Skills and Experience
- Bachelor’s degree in Computer Science preferred.
- 7 to 10+ years of experience in healthcare information technology.
- Radiology experience and knowledge of RIS/imaging workflows and HL7 is preferred.
- Knowledge of relevant industry standards including IT Service Management and Project Management.
- Working experience with ServiceNow is preferred.
- Proven leadership skills and experience managing and developing teams in different geographical locations.
- Strong written and verbal communication and interpersonal skills, including the ability to be influential and persuasive with stakeholders.
- Working experience in managing client relationships with a service excellence focus.
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe, and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences.
The salary range for this position is $115K-$130K. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.
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