Planned Parenthood League of Massachusetts (PPLM) has a simple mission:
Care. No Matter What. PPLM has been a leader in promoting sexual health for more than 90 years and we strongly believe that all people deserve care no matter who they are, where they live, or who they love. As the state’s leading provider of sexual and reproductive health services, we educate families and empower youth to make responsible choices. We do all this because we care passionately about helping people lead healthier lives.
With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions.
POSITION SUMMARY:
The Health Care Assistant (HCA) provides excellent quality of care to patients and supports the health center staff and operations. The HCA functions in a variety of roles including medical assisting, laboratory assisting, providing patient information and support, reception duties, and general administrative support of the health center. As part of the health center team, the HCAs work closely with each other and all health center staff, including nurses, clinicians, and physicians to achieve patient satisfaction and meet health center efficiency goals.
20-26 hours per week.
ESSENTIAL RESPONSIBILITIES:
- Perform patient intakes for patient visits, including taking vitals, collecting medical history, providing patient education and information, securing informed consent for medical services.
- Assist in family planning procedures to provide clinician and/or patient support.
- For health centers that perform abortion services: Assist in abortion procedures to provide physician and/or patient support. Assist nursing staff in the recovery room by providing patient transportation within the health center, taking vital signs, and providing aftercare and support.
- For health centers without dedicated Patient Administration staff: Provide front desk coverage (check-in and check-out), including collecting accurate demographic information, securing insurance information and payment, ensuring accuracy of charges, handling cash in accordance with PPLM policy.
- Accurately record information in electronic medical records system, internal logs, and databases.
- Clean, stock, organize, and prepare patient rooms in accordance with OSHA requirements and protocols.
- Clean, sterilize, and disinfect instruments in accordance with OSHA requirements and protocols.
- Perform waived and moderately complex lab testing including requisition preparation/submission and managing specimens in accordance with PPFA protocols and in compliance with governmental regulations and standards.
- Perform blood collection for venipuncture and finger stick.
- Package products of conception and prepare specimens in accordance with PPFA, federal, and state regulations for disposal or collection by law enforcement agencies.
- Assist in onboarding training of new HCA staff through direct observation and explanation of basic tasks.
- Support health center flow by assisting other staff as needed and communicating information to patients and colleagues about waits and delays.
- Create and sustain a healthy work environment. Respond positively to directives or requests from management team, physicians, clinicians, and nurses to ensure high quality and efficient patient care.
- Adhere to established policies and procedures necessary to meet regulatory requirements with agencies such as DPH, OSHA and PPFA.
- Follow HIPAA guidelines and maintain professional confidentiality of all patient health information.
- Adhere to PPLM’s policies, procedures, and protocols.
- Participate in PPLM’s efforts to achieve goals for productivity.
- Other tasks and responsibilities as needed.
ADDITIONAL RESPONSIBILITIES: LEVEL II
- Train new HCA staff through utilizing the observation tools and coordinating with Organizational Development team about specific training steps for new employees.
- Assist in health center stocking and supplies ordering process.
- Assist in management of flow in the health center.
- Assist in data collection and visualization to drive improvement to team performance.
- Continue HCA I responsibilities as outlined above.
ADDITIONAL RESPONSIBILITIES: LEVEL III
- Demonstrate leadership in implementing change and improvements in the health centers.
- Oversee onboarding and training of new HCA staff and ensure HCAs are trained to PPLM standards. Ensure completion of competency checklist under direction of manager. Document trainees’ progress and communicate with health center management on training progress.
- Provide training to existing staff on new procedures/protocols and support health center management in ongoing observations and competency reviews.
- Manage flow of the health center by prioritizing patient visits, delegating staff to assist each other, and ensuring patients are informed of waits and delays.
- Lead daily briefs, debriefs, and huddles.
- Collect data, manage data visualization, and lead team discussions to improve performance.
- Responsible for monitoring health center inventory and supplies. Ensure supplies and medications are stocked daily, perform weekly inventory counts.
- Manage daily staff schedule, including tasks assignment and break coverage, and appointment templates.
- Continue HCA I and II responsibilities as outlined above.
OTHER DUTIES AND RESPONSIBILITIES:
- Works evenings and weekends as needed.
- Must be able to bend and reach to stock inventory and supplies for procedure/exam rooms and respond to patient care needs.
- Must have oral, auditory and visual ability to ensure solid patient communication.
- Must be able to lift up to 30 lbs and have sufficient stamina to move efficiently throughout the health center for 90% of scheduled shift.
QUALIFICATIONS:
- High School Diploma/GED required.
- Medical Assistant or related certification preferred.
- 1-3 years of health care experience preferred.
- Bi-lingual preferred (Spanish, Portuguese or Mandarin depending on location).
- Strong customer service orientation.
- Strong communication skills and an ability to engage with a diverse patient population.
- Interest in sexual health and ability to learn and follow protocols, to communicate information efficiently and effectively.
- Commitment to PPLM’s mission and values.
- Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities and experiences.
- Commitment to addressing the impact of racism and other oppressions on sexual health.
- Ability to handle detailed work with precision and accuracy.
- Ability to work with a team.
Compensation: $21.50 - $21.50 an hour. This position is part of the Collective Bargaining Agreement.
What We Offer:
- Health and Dental Insurance effective day 1.
- Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays.
- 403(b) Retirement Plan with 3% company match.
- Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance.
- Employee Assistance Program.
- Flexible Spending Account for medical expenses and/or dependent care expenses.
- Paid Parental Leave.
- Employee Discounts.
Roles that are denoted as Hybrid require 1 day per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.
Planned Parenthood League of Massachusetts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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