Position Summary:
Perform preventative maintenance fine tuning and spectral checks of assigned bioMérieux products/systems within the U.S.
Primary Responsibilities:
- Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
- Assist with coordination and maintaining the routine fine tuning customer schedule.
- Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
- Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.
- Participate in revenue generation initiatives through promotion of value-added projects and services.
- Develop problem solving and troubleshooting skills for remote / phone support.
- Perform all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Education, Skills, & Experience:
- Associate’s Degree in technical or life science field with 0 years of experience required OR
- High School Diploma/GED with 3 years of experience in customer service, medical device, or troubleshooting related military also accepted.
- Customer service and troubleshooting experience preferred.
- Clinical laboratory experience and/or medical device industry experience preferred.
- Networking or LIS/LIMS experience preferred.
- Knowledge of bioMérieux products and Salesforce is a plus.
- Excellent written and oral communication skills.
- Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment.
- Broad based knowledge of Customer Service, including providing a high level of customer satisfaction.
- Proficiency in a variety of computer programs including Microsoft Office Suite.
- Promotes teamwork and cooperation.
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