JOB ANNOUNCEMENT
Reports to: Director of Refugee Resettlement
Status: Full-time, Regular, Non-Exempt
Location: Santa Ana, CA, up to 40% remote
Salary Range: $46,000 to $58,000
About JFCS Long Beach and Orange County
Founded in 1958, JFCS empowers people to make positive changes through professional mental health care and provides families in crisis with a safety-net of supportive services. JFCS serves a tapestry of clients across all religious, cultural, and economic backgrounds, and throughout the human life span. Based on the Jewish tradition of “welcoming the stranger,” JFCS provides supportive services to newly arrived refugees and humanitarian parolees to ensure their fair treatment and full integration into American society.
Position Overview
JFCS is looking for a compassionate, mission-driven, bilingual individual to join our new Refugee Resettlement Team as a Bilingual Case Manager. You must be fluent in English as well as Ukrainian and Russian. You will assist local refugees qualified for Preferred Communities (PC) funding by assisting with housing and employment; helping arrange access to transportation, benefits, medical care, education including English language classes; and providing financial literacy tools, and orientation to North American culture. All refugee resettlement services are provided in a linguistically and culturally appropriate manner and are conducted in compliance with our federal and state contracts. Timeliness, accuracy, attention to detail, and diligence in service delivery and case-noting will be critical to your success. You are a collaborative team player with a can-do attitude and flexibility, who possesses quick critical thinking skills and the ability to identify creative solutions to complex challenges.
General Responsibilities
- Provides comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations, and/or social service providers.
- Recruits program participants through internal referrals and outreach to eligible individuals.
- Completes eligibility screenings for all clients recruited by or referred to the PC Program.
- Conducts comprehensive intakes for all clients determined eligible for the program.
- Develops goal-oriented, client-centered self-sufficiency plans with each enrolled program participant addressing their long- and short-term needs and goals.
- Guides program participants through referrals, providing follow-up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate.
- Screens for direct client financial assistance eligibility in accordance with JFCS’s basic needs direct assistance rubric, facilitates disbursement, and conducts all necessary follow-up.
- Travels regularly throughout the service delivery area (for home visits, agency visits, service provider visits).
- Maintains regular contact and positive rapport with all PC clients.
- Collaborates closely with other JFCS resettlement case managers to facilitate PC enrollment of referred clients and coordinate services to dual-enrolled clients.
- Liaises with and makes internal referrals to the JFCS volunteer program and staff, as needed.
- Provides ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship, and more, as needed.
- Completes case notes and required assessments in online database (Apricot) in a timely and consistent manner.
- Maintains comprehensive case files for each enrolled client, ensuring client confidentiality and protection of personally identifiable information.
- Participates in all program meetings, staff development activities, and fully engages as a member of the Refugee Team. Participates in ongoing trainings, professional development opportunities, and HIAS cohort meetings as required.
- Acquires comprehensive knowledge and thorough understanding of the eligibility and programmatic requirements of the PC Program.
- Prepares PC program reports as required.
- Performs other duties as assigned.
Skills/Abilities That are a Must-Haves:
- Fluent in English, Ukrainian, and Russian.
- Valid California Driver's license and reliable vehicle with registration and insurance.
- Authority to work in the United States.
- Compassion, empathy, and a commitment to diversity, humility, and the recognition of the inherent dignity and agency of each client with whom you partner.
- Strong organizational skills with the ability to juggle multiple tasks, set priorities and effectively manage time, and meet deadlines; strong attention to detail.
- Ability to contribute both independently and as a team member, to take initiative and follow instructions.
- Proven written and oral communication skills including the ability to modify the approach when working with diverse communities.
- Demonstrated ability to build and maintain relationships with clients, customers, community service providers, and/or businesses.
- Ability to work occasional early morning, weekend, or evening hours.
- Excellent problem-solving skills, and ability to provide conflict resolution.
- Computer literate, with proficiency in Microsoft Office 365 Suite and ability to navigate other database software.
Bonus but not Required Skills/Abilities:
- Bachelor’s degree OR at least 4 years of professional experience working as a case manager, social worker, or other position with direct client contact and experience.
- Lived experience as an immigrant, refugee, asylee, humanitarian parolee, or experience working with immigrants, refugees, asylum seekers, or other displaced individuals.
- Knowledge of nonprofit environment and/or social service resources in Orange County.
Other Benefits
In addition to standard pay, compensation for this position includes comprehensive, low-cost healthcare coverage for employees.
Time Away from Work
Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include generous paid vacation time and sick leave, 13 holidays plus 3 additional personal flex days each year.
Application Process
To apply, please send a cover letter with ‘Ukrainian Case Manager’ in the subject line, highlighting your interest and qualifications, along with a resume to jobs@jfcslboc.org.
Note that the JFCS Refugee Program is hiring for multiple open roles. If you would like to be considered for more than one position, please indicate this in both your cover letter and the email you send with your application materials. Please, no phone calls. Local candidates only as relocation is not provided.
JFCS is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy or lactation status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, and veteran status. JFCS seeks to recruit, develop, and retain the most talented people and believes that diversity and inclusion among our teammates is critical to our success in serving our local communities.
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