Visalia, California
About Pair Team
Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
Pair Team cares for the highest-need Medicaid recipients through a community-led, virtual care model. We take responsibility for the whole person by addressing not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations like shelters and safety net providers to coordinate care alongside our multidisciplinary care team to improve the wellbeing of underserved individuals and communities.
Our Values
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
About the Opportunity
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.
This is a remote-forward role that requires on-site work 1-2 times a month in Fresno, CA.
Key Responsibilities
- Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email, and in-person at clinic, community-based organization, and health system partner locations.
- Listen openly to eligible members and meet them where they are, understanding that enrollment may require multiple outreaches and adopting a “it’s not my fault but it is my problem” attitude in all communication styles and approaches.
- Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program.
- Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the healthcare system.
- Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program.
- Promote effective and timely communication amongst internal teams, clinic, community-based organization, and health system partners.
- Meet key enrollment metrics to ensure you are supporting our mission to improve the wellbeing of underserved communities.
- Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process.
- Provide consistent updates on funnel stages including delays and blockers.
- Proficiency in all additional internal/external technology tools utilized for the position.
Must-Have Qualifications:
- You are physically located in or near Fresno, California.
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community-based organization, and health system partner locations.
- Virtual Ops requires a quiet, HIPAA compliant, and internet-connected space.
- 1+ year of experience working in a metric or quota-driven environment.
- Dedicated to working within and improving the community you are part of.
- You are results-driven with a proven track record of exceeding performance indicators.
- Bilingual (English/Spanish) with excellent communication skills, with proficiency in reading, writing, speaking, and listening in English and Spanish.
- You have strong technical skills and comfort with utilizing multiple technology platforms.
- A valid driver’s license and auto liability insurance.
Preferred Qualifications:
- You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask.
- You have experience with high volume outreach and engagement campaigns.
- You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.
- You hold an active certification as a Community Health Worker (if not, no worries - we will pay for the training to obtain your CHW certification!).
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
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