Description
Field Support Specialist
Join the Restech Fleet! We're on a mission to find the next Field Support Specialist – someone who is as passionate about tech as they are about helping clients across the galaxy. This role is perfect for those who thrive in dynamic environments and enjoy the thrill of solving technical challenges.
Responsibilities:
- Customer Engagement: Answer incoming support calls, create support tickets, and follow them through to resolution.
- Hardware Repair: Repair and maintain various hardware, from malfunctioning devices to essential equipment.
- Onsite Visits: Travel to client sites to drop off equipment or provide hands-on support.
- Team Collaboration: Assist higher-level engineers in tackling complex technical issues.
- Documentation: Create and update support materials.
Hard Skills:
- Technical Proficiency: Basic knowledge of computer hardware and software, with troubleshooting and repair abilities.
- Adaptability: Quick learner, capable of adapting to new technologies and environments.
- Communication: Strong communication skills, able to converse in technical jargon and layman's terms.
- Reliability: Dependable and security-minded, ensuring all tasks are completed with precision.
The Ideal Candidate:
- Experience: Previous experience in a support or technical role is a plus, but enthusiasm and a willingness to learn are key.
- Multitasking: Ability to juggle multiple issues simultaneously.
- Customer Focus: Strong interpersonal skills, dedicated to building positive relationships with clients.
- Tech Savvy: Familiarity with Windows, Mac, and Linux operating systems.
Join us at Restech and embark on a career where you can make a real difference!
Requirements
- Car/Truck with current insurance and good driving history.
- Networking:
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Basic to intermediate knowledge of firewalls, routers, and switches.
- Desktop and End-User Support:
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with hardware troubleshooting and repair.
- Server Administration:
- Basic to intermediate knowledge of Windows Server administration.
- Familiarity with Active Directory and user management.
- Security:
- Knowledge of basic cybersecurity principles.
- Experience with antivirus solutions.
- Backup and Recovery:
- Understanding of backup solutions and procedures.
- Experience with data recovery.
- Remote Monitoring and Management (RMM):
- Familiarity with RMM tools.
- Experience with monitoring client systems through RMM platforms.
- Mobile Device Management:
- Experience with mobile device setup and troubleshooting.
- Hardware and Software Installation:
- Proficiency in installing and configuring hardware and software.
- Customer Service:
- Strong communication and interpersonal skills.
- Ability to explain technical issues to non-technical users.
- Documentation:
- Ability to create and maintain accurate documentation.
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