1941 S Taylor Rd, Cleveland Heights, OH 44118, USA Req #1250
Friday, October 11, 2024
About The Centers
The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.
Our Early Learning Centers and programs provide high-quality care for children during the critical first 2,000 days of life by operating seven high-quality early learning centers, serving children birth through five years old, in Cleveland and the inner-ring suburbs. Because of our high standards, all sites achieved a 5-Star rating on the Step-Up-To-Quality Rating and been recognized and selected to be part of Universal Prekindergarten (UPK) and PRE4CLE.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.
- Choice of medical and dental plans
- Health Savings Account
- Flexible Spending Account for Health and Dependent Care
- Vision
- Support for continuing education and credential renewal
- Life Insurance
- Retirement Savings (401k) with a company contribution
- 457(b) Savings
- Mental Health Support
- Employee Assistance Program
- Calm Subscription
- Short and Long-term Disability
About our Culture
We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.
Job Summary
Serves as a liaison between families, The Center’s staff personnel, The Division of Children and Family Services (DCFS), and other agencies charged with support to fragile families. Develops a positive relationship with individuals seeking services within Heights Suburban Collaborative program and provides high quality, responsive connection to resources and programs that address identified family needs. Knowledge of community resources to aid in the ability to help families navigate large service systems, promote family stability, and reduce the risk of child maltreatment.
- Links Families and interested individuals to The Centers Integrated service model and community resources; provide linkages or make referrals according to need.
- Provide front desk and reception duties to support all aspects of the Heights Suburban Collaborative program.
- Provide staff support to the Foster Care Cluster as mandated in the contract deliverable.
- Maintains and organizes all supplies and program related purchases.
- Responsible for coordinating all aspects of the Family and Children First Council Referral and Application process.
- Administratively responsible to maintain, organize and provide direct service support to the Monthly Collaborative meeting as mandated through the contract deliverable.
- Establish cooperative relationships with local agencies, businesses, and community organizations.
- Maintain current Community Partnership agreements.
- Identify and reach out to and support prospective Foster or Adoptive Parents to aid in licensure completion.
Other Job Duties & Responsibilities
Core Competencies
- Capable of developing and sustaining positive relationships with family members, staff, and community partners.
- Professional communication skills in both verbal and written form.
- Must be knowledgeable and skilled in identification of resources available through the collaborative and in the community to support family stability. Must demonstrate the ability to assist individuals in connecting to appropriate sources of help.
- Properly document work, keep statistics as mandated by the program, and meet all required program standards.
- Learn and work proficiently to meet data input requirements of NCIS database system.
- Attention to detail: ability to process detailed information effectively and consistently.
- Commitment to Continuous Improvement and Accountability: understands both the rules and how to manage the exceptions to create a strong, high-quality experience; sets high standards and strives for continuous improvement; regularly asks for feedback regarding the quality of service; takes action to correct mistakes as they become evident; and works with the team to ensure the same.
- Fostering Teamwork: Ability and desire to work cooperatively with others on a team, but also demonstrate interest, skill, and success in getting groups to learn to work together. Develops effective relationships with stakeholders; creates a sense of team spirit by being cooperative, respectful, and supportive towards individuals and groups.
- Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing. Ensures a free flow of information and communication upward, downward, and across the organization by actively listening and encouraging the open expression of ideas and opinions. Presents in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Demonstrates a sound knowledge of the subject matter.
- Organization: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes, and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes.
- Resilience and Adaptable: Demonstrates high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes.
Job Qualifications
- Associate Degree in Human Services related field required.
- Bachelor’s degree in Human Service related field preferred.
- Must be available to work flexible hours, which includes evenings and weekends.
- Must have working knowledge of the stages of individual growth and development and family dynamics.
- Must have a valid driver’s license in the State of Ohio.
- Must be able to identify suspected child abuse or neglect and report as a mandated reporter.
- No record of child abuse or moral turpitude as determined by background check based on fingerprints.
Physical Demands/Work Environment
This job operates in a professional office environment and the community. This role routinely uses standard office equipment. While performing the duties of this job, the team member is regularly required to speak and hear, while engaging multiple families throughout the day, both in person and virtually. The team member is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. It requires the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This role does require travel within the community between family homes and partnering organizations.
This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
This position does not supervise any position.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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