Job Summary
Under the direction of the Clinical Practice Manager, this position is responsible for responding to telephone inquiries; providing quality patient care; working with the electronic health record (EHR) and ensuring the referral process is implemented and followed as appropriate.
Qualifications
Minimum Education/Experience:
- High School Diploma or GED required.
- College degree preferred.
- Successful completion of medical/nursing assistant program or comparable work experience.
- Previous experience in a health care setting as a medical assistant or a comparable position is preferred.
Minimum skills/abilities:
- Strong interpersonal, organizational, and oral communication skills.
- Accuracy and attention to detail, legible handwriting, telephone and typing and computer skills.
- Ability to work in a fast-paced and demanding environment.
- Able to remain calm in stressful situations, set priorities, achieve deadlines, and work effectively with patients/members.
- Knowledge of medical terminology also preferred.
- Ability to read, speak, write, and understand the English language.
- Ability to complete mathematical computations required to perform tasks.
- Ability to lift, transfer, and move patients.
- Experience with electronic medical records, e.g. eCW.
- MS Office applications (Excel, Word, Access, Powerpoint).
- Practice Management system, e.g. Athena.
Certification/Licensure:
- Graduate of medical assistant program preferred.
Job Responsibilities
- Responsible for scheduling and recording appointments, and maintaining appropriate files.
- Answers telephones, routes calls, takes messages, and provides information to callers in a polite and professional manner, following the SEMC Service Excellence Standards per established RN and ACC telephone trees.
- For walk-ins, creates appointment, prepares EHR and checks patients in per SEHC protocol.
- For Pre-Registered Patients: Explains and distributes HIPAA information, Health Care Proxies (Advanced Directives), and patient rights to patients, as appropriate.
- Runs no-show/past pending report at end-of-day. Creates and sends no-show/cancellation letters, as appropriate.
- Requests paper charts from other locations if necessary.
- Welcomes all new patients and distributes the SEHC Adult Medicine General Information sheet/brochure and Adult Medicine telephone directory.
- Promotes healthy lifestyles and preventive screenings by handling out pamphlets as directed by Clinical Practice Coordinator.
- Arrives at the Health Center on time and appropriately dresses for work every day.
- Informs Clinical Practice Manager or designee of any problem/issue relating to all areas of responsibility as appropriate.
- Performs other related duties as requested by Clinical Practice Manager or designee.
- Maintains confidentiality of patients’ records and problems.
- Follows Joint Commission policies and procedures, including the National Patient Safety Goals.
- Cross trains to other areas of the Health Center, as appropriate.
- Checks SEHC PCMH Registries for last CPE when scheduling appointments. If needed will schedule appointment for patient.
- Attends/participates in daily morning RN Team meeting and Provider Huddle.
- Performs pre-visit chart review i.e., health maintenance, chronic disease management and outstanding test and referrals.
- Functions in the role of Medical Assistant i.e., taking vital signs, pain assessment, BMI (physicals), EKG’s, chief complaints, verify/update tobacco use hx, allergies and medication refills if needed.
- Educates patient regarding patient centered medical home and preventive tests and immunization; distributes patient education materials.
- Offers Quit Works for patients with positive tobacco use and develops an individual care plan and reviews and gives to patient.
- Manages patient flow throughout the day, including lunch coverage.
- Demonstrates proficiency with data entry and user ability with the electronic medical record.
- Reports significant observations and patient problems through proper channels.
- Provides interpreter services per established Steward SEHC policy and procedure.
- Prepares the patient and equipment; chaperoning female patients as needed.
- Cleans instruments and equipment as needed; maintains supplies, equipment and linen for the assigned clinical areas.
- Maintains Quality Controls for soiled utility and triage room.
- Manages assigned eCw telephone encounters, lab/test, and document queues.
- Manages provider’s mail, forms and patient care letters.
- Maintains confidentiality of patient records and problems.
- Attends Nursing meetings and in-service programs appropriate to the clinical areas.
- Understands and appreciates responsibilities concerning patient satisfaction.
- Books tests and/or procedures ordered by provider.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
1. Commits to recognize and respect cultural diversity for all customers (internal and external).
2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
#J-18808-Ljbffr
