Minimal Qualifications/Experience/Skills:
- A High School Diploma or equivalent from an accredited school/program required.
- Knowledge of medical terminology and systems is a plus. Must be detail-oriented, organized, and have the ability to multitask and work in a fast-paced environment.
- Knowledge of HIV/HCV prevention and best practices is strongly preferred.
- Must demonstrate an ability to work effectively with diverse staff and populations including but not limited to LGBTQ population.
- Must possess excellent customer service, communication, and writing skills. Position requires computer literacy; prior electronic health records (EHR) experience strongly preferred.
- Prior experience as a Medical Assistant is strongly preferred; experience as an EMT, CNA, or Community Health Worker a plus.
- Prior work experience in a clinic, hospital, or health care agency setting is preferred.
- Flexible work schedule to meet clinic hours; reliable transportation to access other clinic sites as assigned.
- Must enroll, at minimum, 3-5 new patients into Hep C clinic per year.
- Responsible for increasing medication adherence for RW patients.
- Valid Driver's License.
- Vehicle Insurance.
Direct Supervisor/Reports To:
Program Manager
Summary
Under the supervision of the Health Administrator, the Patient Navigator will be responsible for ensuring proper continuation and expansion of PrEP (Pre-Exposure Prophylaxis) and HCV (Hepatitis C Virus) patient navigation and adherence counseling. The Patient Navigator will work closely with the Ryan White team and Clinical Providers to ensure proper monitoring and coordination of services. The Patient Navigator will work directly with patients seeking consistent access and coverage for PrEP and HCV medications. The Patient Navigator will ensure that participating patients receive relevant HIV/STI-related education and services, sexual health and risk reduction information, and navigation to health insurance if eligible. These services will be geared towards at-risk for HIV/HCV populations within the community. These activities will take place at one or more clinic locations to support our patient population. The primary function of this position will be to coordinate health care services, in partnership with patients and care team members, across the continuum of care, in order to maximize and improve patient health outcomes.
Responsibilities:
- Conduct intakes, assessments, linkage, retention, and re-engagement for people vulnerable to HIV/HCV acquisition.
- Track, monitor, and schedule appointments for new and returning PrEP/HCV patients for continued implementation of services.
- Assist patients, in collaboration with the care team, with transitions to care, navigating health care services and linkage to community resources.
- Monitor and coordinate the flow of patient health information throughout the organization.
- Collaborate with Ryan White Program staff to identify and refer appropriate patients for complex care management.
- Maintain a log/tracking process for all PrEP/HCV patients that includes but is not limited to referrals provided, number of patients seen, progress of each patient.
- Maintain confidentiality of all medical records by adhering to HIPAA guidelines when handling patient information and sensitive documents.
- Regularly collaborate, coordinate, and communicate with care team member(s) to resolve outstanding patient care-related items (i.e., care gaps; outstanding referrals; follow up paperwork, etc.).
- Assist with data collection and reporting for targeted clinical quality measures.
- Assist with closing the loop on outstanding referrals, results (i.e., labs, x-rays), patient documents, and consult reports by following up with patients, specialty providers, hospitals, health plans, community agencies, etc.
- Meet with patients as needed to assist them in filling out PrEP/HCV medication coverage applications. (i.e., AIDS Drug Assistance Program {ADAP}, Patient Assistance Program {PAP}, etc.).
- Produce, maintain and input timely, accurate, and thorough documentation of all communication directly with and on behalf of patients within the EHR.
- Implement and maintain the department’s process for logging/tracking all patient outreach efforts made (i.e., record request follow-up; appointment scheduling, etc.).
- Submit performance reports (i.e., patient outreach, completed records requests, internal reports, etc.) to direct supervisor as requested.
- Conduct timely patient outreach/engagement and follow-up activities, via telephone, direct mailing, face-to-face, and/or electronically, to new and established patients and to schedule/coordinate appointments as needed and assigned.
- Provide education about PEP (Post-Exposure Prophylaxis), HCV, and other effective biomedical and prevention interventions.
- Provide individual and relationship-based HIV/HCV and STI counseling.
- Provide medication adherence counseling with patients receiving HCV and PrEP medications.
- Coordinate collaborative relationships related to PrEP/HCV implementation and service delivery, focusing on agencies located in surrounding communities.
- Coordinate prior authorizations with selected pharmacies for medication retrieval.
- Review and maintain up-to-date and accurate knowledge of emerging research regarding biomedical HIV/STI/HCV prevention strategies.
- Participate in chart audits and reviews as needed and assigned.
- Maintain professionalism at all times when communicating with patients, staff members, community partners, external agencies, etc.
- Adhere to all policies, procedures, and protocols of the agency and department.
- Attend meetings and trainings as scheduled.
- Meet individual and department targeted productivity goals, objectives, and performance ratings.
- Participate in clinical and administrative huddles as assigned.
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