The Clinical Account Manager will work with Regional EOS accounts to deliver user training as well as drive utilization, surgeon adoption/engagement, repeat EOS sales, and implant utilization in targeted accounts.
Essential Duties and Responsibilities:
- Deliver training (post system installation and follow up as required) for the clinical handling of the EOS system, sterEOS workstation, and data management/accessibility.
- Adjust radiological acquisition protocols (parameters, patient positioning, etc.) and work with customers to optimize workflow and patient imaging care.
- Educate customers on existing system updates, upgrades, and retraining opportunities available to them.
- Provide the necessary pre-sale support to the regional capital sales team.
- Conduct annual customer site visits to ensure EOS is being used appropriately. Provide site feedback to ATEC/EOS product Managers.
- Work with Implementation team members before, during, and post-install to provide customer value and facility efficiencies.
- Work with marketing/communications team(s) to successfully launch EOS programs that achieve maximum program awareness across catchment area.
- Train implant sellers throughout the territory on the benefits of EOS.
- Drive new and existing surgeon adoption through demonstrations and best-practice education. Seek broader relationships within current accounts and sales team to help facilitate networking and prospecting.
- Establish an in-depth understanding of territory’s key opinion leaders, surgeons, and fellows using EOS. Work to ensure they are all aware of EOS benefits.
- Achieve EOS system utilization goals in assigned accounts. Pull system usage in target accounts monthly and report actuals and trends.
- Work to establish a foundation for future deployment of 3D modeling, Surgical Planning, and other advanced orthopedic solutions offerings in assigned accounts.
- Attend and participate in monthly sales meetings, training programs, and trade shows as directed.
- Travel within assigned territory to visit customers, using product knowledge to drive utilization.
- Maintain daily, detailed reporting in Salesforce for proper management of territory and accounts.
- Work with sales operations and marketing team(s) to assist in the creation of case studies that highlight the benefits of EOS for all stakeholders.
Requirements:
- Aptitude to learn medical and technical information quickly.
- Strong relationship-building skills, a strong work ethic, and a competitive nature.
- High level of motivation with the ability to operate as an individual and team contributor.
- Ability to work autonomously.
- Ability to travel up to 50%.
Education and Experience:
- Bachelor’s degree.
- 2+ years of successful sales and/or account management experience, spine or orthopedics medical device & surgery knowledge preferred.
- Demonstrated success working as an integral cross-functional team member.
- Tangible experience of routinely working with customers and other sales personnel.
For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).
ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state, or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.
Salary Range:
Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $100,000 to $140,000 Full-Time Annual Salary.
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