Lead Clinical Case Manager
Felton Outpatient Services Solano
Adult Division
Agency Overview
Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.
Program Description
Felton Outpatient Services Solano (FOSS) is a multi-disciplinary team of clinicians, medical providers, case managers, and peer advisors that provide recovery-oriented, culturally responsive, and trauma-informed specialty behavioral health services to clients 18 and older (moderate level intensity), who are Solano residents and/or have Solano County Medi-Cal or Kaiser Medi-Cal. The team will assist individuals experiencing severe mental illnesses that interfere with their ability to live in the community, attend appointments with professionals in clinics and hospitals, and manage mental health symptoms by providing the following outpatient services: mental health services (i.e., assessment, evaluation, plan development, collateral, family engagement, individual and group therapy, individual and group rehabilitation, and interactive complexity), case management/brokerage, crisis intervention, and medication support.
Job Description
The Lead Clinical Case Manager is a licensed or a BBS registered clinician with direct service experience with individuals experiencing homelessness, substance use, mental health needs, and medical complexity. Referrals for the program caseload come from Solano County BHCS and the caseload ranges up to 35-40 clients to provide the intensive services needed. The primary functions include both direct service and interdisciplinary/multi-agency collaboration. Local travel between agency sites as well as direct service provision to program participants is expected.
Specific Responsibilities
- Provides exemplary clinical consultation and support to the interdisciplinary team of medical professionals, clinicians, and peers
- Oversees and manages the referral and intake of clients to ensure high-risk individuals are prioritized and ensures that consistent and timely outreach to referrals occurs utilizing reporting tools
- Serves a targeted caseload of individuals with high complexity providing therapy, clinical case management, and crisis services
- Outreach to shelters, streets, hospitals, and community settings
- Supports operational and continuous quality improvement initiatives
- Ensures timely and accurate documentation of all services provided and maintains applicable chart requirements
- Provides inter-agency collaboration to facilitate problem solving and clinical care
- On-call consult during working hours to triage clinical emergencies and coordination for coverage
- Serve as a back-up for clinicians
- Contribute to all assigned committees and meetings and represent Felton’s program in stakeholder, county, and other assigned meetings.
- Attend and participate in all assigned trainings for professional, program, and agency development.
- Additional duties as needed.
Minimum Qualification
- Master’s Degree (or higher) in Social Sciences, Psychology, Counseling Psychology or related field AND current California State Licensure or registered as an associate. Two years post-graduate experience preferred
- Three years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness
- Experience with specific modalities harm reduction, contingency management, substance use disorder treatment, crisis intervention, de-escalation, and motivational interviewing
- Outreach in settings that include shelters, street encampments, SROs, hospitals, and other assigned areas
- Charting and documentation experience under insurance payors such as medi-care, medical, and special population funding
- Consultation and leadership experience in multi-level programming
- Demonstrated proficiency in Microsoft applications, phone-based applications, and navigating EHR systems
- Ability to facilitate trauma-informed debriefing and participatory decision making
- Effective triaging skills to prioritize work based on risk and client need; crisis intervention skills
- Demonstrated ability to interact with and respect differences of opinion, beliefs, culture, appearances and ways of life.
- Good negotiation and problem-solving skills. Verbal de-escalation training and practice experience
- Excellent communication (written and verbal) and interpersonal skills.
- Strong organizational skills, attention to detail, ability to prioritize tasks, and manage time effectively.
- Demonstrated experience as a team player with a welcoming attitude.
- Strong knowledge of county behavioral health department and community resources for linkage support
Additional Information
Reports to: Director of Adult and TAY Mental Health Services
Job Type: Full-time
Work Schedule: Onsite
FLSA Status: Exempt
Salary Range: $105,000 - $115,000 Annually (DOE)
Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.
Applying Instruction:
Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.
IMP NOTE: Job responsibilities are subject to change according to program requirements.
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