General Description:
Works under the direct supervision of the CNO to supervise activities of all clinical sites and acts as clinical champion. Provides direction to the daily clinical activities of the Health Center sites as it pertains to the nursing. Coordinates with the Front Office Operations Managers to ensure an efficient patient flow and productive patient encounter. Responsible for oversight of clinical staffing and assignments, and supplies related to medical visit, ie…medications, vaccines, equipment and clerical supplies.
Reports To: Chief Nursing Officer
Supervises: Nursing: Registered Nurses, Licensed Practical Nurses,
Medical Assistants, Clinical Case Managers (led by CNO)
Salary/Status: Exempt
Minimum Requirements:
- Massachusetts licensure as an RN
- ASN required – BSN preferred
- 3-5 years in health care setting
- Supervisory experience with nursing teams, case managers, and professional staff
- Leadership experience in community-based care/primary care
- Demonstrated ability to work in fast paced environment
- Ability to present cases at interagency meetings and to represent CHC with employees, representatives of outside agencies, and the general public
- Ability to function independently, consulting with clinical and non-clinical staff, prioritizing job responsibilities and helping those involved in common projects to achieve milestones according to project time-lines
- Prior experience and knowledge of Quality and Performance Improvement Concepts, methodologies, and activities
- Demonstrated interpersonal relationship skills
- Reliable and professional in behavior and appearance
- Community Health Center or Physician office experience required
- Strong interest in addressing the health care needs of low income or medically underserved populations
- Excellent written and verbal communication skills
Principle Responsibilities and Duties:
- Supervise nursing staff including RN, LPN, MA, and Case Managers (in conjunction with the CNO)
- Directs and participates in patient care activities (as needed) by ensuring compliance with standards of care
- Guides and evaluates clinical staff practices, monitors quality and productivity within areas of responsibility and corrects or modifies deficiencies as appropriate
- Monitors and maintains responsible staffing patterns, coordinates and cooperates with other CHC Managers to ensure nursing coverage for all Caring Health Center sites
- Along with other Clinical Leaders, reviews and updates triaging protocols
- Conducts regular performance evaluation of staff, recommends promotion and incentives or disciplinary action on staff members whenever appropriate to CNO
- Cooperates in implementing administrative initiatives such as those related to ensuring capture of all revenues/billings, site audits by commercial insurers or government agencies and regular staff training for compliance with regulatory requirements (e.g. OSHA)
- Meets regularly with CNO and with Leads in department on matters relevant to scope of responsibilities
- Participates in monthly Quality Improvement meetings, activities, and serves as team leader
- Assists in development of QI/PI and Risk Management programs and related measurement tools with Nurse Educator and CNO
- Assists with identification and structure of work flow issues as they relate to improved process and increased quality outcomes
- Assists in reporting of data and monitoring to Federal, state, Local and/or funders as needed
- Participates with Nurse Educator and CNO to direct training for compliance with regulatory requirements, health education, and prevention services to staff
- Participates with Nurse Educator and CNO in the proper planning of orientation for new employees
- Perform other job-related duties as required or assigned
Working Conditions and Physical Effort:
This position requires light physical effort. Requires handling of objects up to 10 pounds or some standing and walking.
This position requires the ability to use a computer workstation, viewing a CRT and operating a keyboard
This position requires the ability to work long and arduous hours from time to time
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