The City of Pasadena Public Health Department is currently seeking an enthusiastic and skilled Community Services Representative II in the Social and Mental Health Division’s United Mental Health Promoter program. This position will conduct field outreach and engagement activities for people experiencing homelessness, provide referrals/linkages to a variety of critical services through internal programs or community partners, and provide education to community members, partners, and City staff.
IDEAL CANDIDATEThe ideal candidate is enthusiastic and passionate about working with the unhoused population and is knowledgeable about the various programs, systems, and services available in the community for people experiencing homelessness. The ideal candidate is also proactive, eager to learn, and able to apply both experience and learned skills to advance program goals and initiatives.
ABOUT THE DEPARTMENTFor over 130 years, the Pasadena Public Health Department has been responsible for helping protect, maintain, and improve the health of the Pasadena community. The City of Pasadena is one of only three cities in the State of California that maintains its own independent local health jurisdiction with responsibility for a wide variety of services that support the three core functions of assessment, policy development, and assurance.
This is a limited-term, grant-funded position with funding through June 30, 2026. Many Public Health positions are funded through external grants with various time durations. We are excited about serving our community, and we hope you are too. Join our team and grow with us!
This recruitment is open until filled, with a first review of applications scheduled for August 15, 2024. Apply now!
The major responsibilities of this position are listed below:
- Conduct field-based outreach and engagement activities to people experiencing homelessness in the community.
- In partnership with other members of the team, as well as other Social and Mental Health Division programs, assist participants in applying for and obtaining identification, public benefits, and services.
- Participate in health fairs, community events, and other outreach opportunities.
- Provide individual support and advocacy, including scheduling appointments on behalf of participants, accompanying participants to various appointments and completing linkage and referrals to housing, medical/dental/mental health/substance use treatment, case management, and other supportive services.
- Track referrals/linkages to ensure warm handoff and that participants remain engaged in services.
- Enter and maintain program participant and activity data.
- Provide community advocacy, including facilitating groups and trainings around community resiliency, mental health, and other related topics.
- Prepare and present written and oral reports to a variety of audiences, including people experiencing homelessness, community partners, and City staff.
- Establish and maintain cooperative and effective working relationships with staff, neighborhood and community groups, and service-providing agencies.
- Participate in efforts to develop skills and knowledge of residents, organizations, and businesses to reduce stigma around homelessness and mental health concerns.
- Assist with communication and public information efforts, such as social media content, flyers, and resource guides.
COMPETENCIESThe following list represents the core competencies needed for success in this position:
- Adaptability - Responding positively to change and modifying behavior as the situation requires
- Informing - Proactively obtaining and sharing information
- Presentation Skill - Formally delivering information to groups
- Customer Focus - Attending to the needs and expectations of customers
- Relationship Building - Establishing rapport and maintaining mutually productive relationships
- Oral Communication - Engaging effectively in dialogue
- Teamwork - Collaborating with others to achieve shared goals
EDUCATION AND EXPERIENCEGraduation from high school or GED equivalent and at least two years of experience providing community service, and knowledge of the local Pasadena community and resources; or an equivalent combination of training and experience.
PREFERRED QUALIFICATIONS- Recent experience in providing outreach and linkage services for people experiencing homelessness highly desirable.
- Bilingual in American Sign Language, Armenian, Chinese Mandarin, Korean, or Spanish is highly desirable.
*Preferred qualifications will be factored into the initial screening.SELECTION PROCESSThe selection process may consist of a training and experience evaluation, panel interview, and department-level interviews.
VACANCY INFORMATIONThere are currently six (6) full-time, limited-term vacancies in the Public Health Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future. Candidates selected for this position are subject to a one-year probationary work period.
Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.
Must be available to work occasional evenings and weekends.
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