Our client is a leader in noninvasive treatment solutions in neurosurgery. These treatments are now FDA approved and CE marked and provide a platform to expand the use of this non-invasive surgical tool for treatments in the human brain.
The overall goal of the CLINICAL ACCOUNT MANAGER is to help drive commercial utilization at new and existing neurosurgical customers. The purpose of this role is to increase the number of patients treated to reach business profitability through recurring revenue and demonstrated models of service line success.
Locations:
1) Southeast/Central (Chicago, Detroit, Indianapolis, Nashville, Atlanta, Miami area)
2) Major Western/Southwest city (LA, SF, Seattle, Salt Lake City, Phoenix, Las Vegas, Denver, etc).
The location must be within easy access of a major airport for direct flights within the region.
This is a home office based position with extensive travel of about 70%. Occasional weekend travel and/or weekend work may be required. Travel includes customer sites, trade shows, national organization meetings, HQ, payer organizations, and internal meetings.
REQUIREMENTS:
Expected background: 5+ years (3+ with Masters) as sales/operational support/technical-clinical program development of advanced medical device systems in a customer-facing program development role.
Experience implementing new service lines/project managing novel technology, techniques, and/or devices is a plus.
Scientific (BS, MS), technical (engineer), or clinical background (nurse, radiology technician) or MBA with a commercial/sales/marketing background and strong technical skills or inspirations.
Relationship building and ability to influence sites from both bottom-up and top-down across hospital functions.
Executes with drive, self-motivation, accountability, and reliability.
Critical thinking with an eye toward understanding the big picture, the ability to problem solve, and creatively bring solutions to customers.
Communication skills with internal and external stakeholders to articulate the vision, rally towards a common goal, and build execution support.
Operate independently and coordinate efforts with peers.
RESPONSIBILITIES:
Focus in brain applications (neurosurgery).
Main responsibility is to work with existing and new install-base sites to develop a program to achieve clinical and commercial success.
Achieve annual goals of number of treatments and revenues from the sites (service and disposables).
Embed into customer environment and gain in-depth knowledge of their hospital operations, patient flow, and financial model with a focus on business and operational outcomes.
Be a trusted partner to the customer (in clinical, technical, and business aspects) with the ability to influence and have a seat at the customer table for driving program success.
Interface between site and marketing/PR teams to promote the program and drive patient interest.
Interface between site and reimbursement to share best practices for navigating the insurance landscape.
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