Overview:
Patient Financial Services is responsible for the financial progress, maintenance, and sustainability of the hospital billing, collections, and cash posting. It functions as the business office for hospital-based services primarily and ensures patient satisfaction.
Responsibilities:
- Supervises assigned business office departments through subordinate Manager/Supervisors and is responsible for human, financial, and information resources allotted to the department.
- Plans, analyzes, and implements actions necessary to achieve established fiscal year department productivity benchmarks.
- Monitors progress of departmental operations, adjusting functions as necessary to achieve budget parameters.
- Analyzes industry trends in the development of department operational needs.
- Collaborates with other departments to achieve organizational budget and clinical benchmarks.
- Analyzes current operational functions and industry trends to validate benchmark targets. Defines and promotes new targets based on research and consideration of overall hospital operations.
- Interviews, selects, and hires the most appropriate job candidate. Seeks additional input from department members and delegates components of the hiring process as appropriate.
- Ensures department-specific orientation, initial, and annual competencies are completed as per policy.
- Clearly articulates expectations and monitors performance.
- Delegates authority and responsibility with the latitude to do a task independently. Defines parameters and lets others learn from mistakes in a safe environment.
- Identifies needs and provides developmental opportunities, assignments, and training.
- Acts as an expert resource for physicians, staff, and management team.
- Proactively communicates to resolve potential issues before they occur.
- Monitors and responds to physician, patient, and employee concerns in a timely manner.
- Shares current department and organizational information with employees, utilizing a variety of communication methods.
Qualifications:
Five years supervisory experience in the field of hospital business office, or related management/consulting experience. Prefer in a large hospital (300+ beds).
#J-18808-Ljbffr
