Overview:
The Clinical Nurse Manager will have responsibility for the overall operations of the nursing unit to include financial performance, service quality, clinical outcomes, quality improvement, employee satisfaction, and patient satisfaction. The Clinical Manager of the Nursing Department will have direct reporting responsibility to a designated Nursing Director.
Responsibilities:
ESSENTIAL FUNCTIONS PERFORMED BY THIS POSITION
Integrity and Values:
Is open and honest in all interactions. Acts with moral wholeness, soundness, and truthfulness. Demonstrates a deep trust and respect for others. Talks about important values and acts accordingly. Actively fosters reflection about the deeper meaning of work. Makes decisions in the best interests of the organization’s core values.
Inspirational Leadership:
Articulates a compelling vision that promotes the goals that need to be attained and metrics for success. Fosters a strong sense of personal commitment for the organization's healing mission. Communicates what individuals need to accomplish for our vision to be realized. Emphasizes how goals and metrics align to achieve desired outcomes. Interacts with others in a way that gives them confidence in his/her abilities, commitment, and integrity. Serves as a leader, catalyst, visionary and role model for the organization's values. Supports the organization's strategic mission and models all customer service expectations. Champions the acquisition of knowledge, its development and sharing.
Accountability:
Focuses on results and desired outcomes, establishing a climate of achievement. Holds others accountable for goal attainment, and reinforces the organization’s vision. Articulates mission and goals in a clear and compelling fashion through daily interactions with staff and patients. Applies business model of care, including productivity, budget, supply use and personnel expenses related to the impact on the budget, and works with the staff to resolve variances. Provides timely feedback about team and individual progress on projects/goals. Ensures follow through and delivery on commitments. Completes projects in a timely manner. Ensures a quality focused orientation for all staff and ensures that Nurse Residents are supported in their learning efforts. Develop specific plans of action to resolve conflicts on the unit. Appropriately delegates operational and clinical responsibilities. Demonstrates respect for the diversity represented in the people we serve and employ. Takes responsibility for delivering on commitments, gives proper credit to others, and takes accountability for own decisions and actions. Leads by example; participates in all mandatory and elective activities designed to enhance personal knowledge base, skills, and affiliations. Ensures that staffing levels are appropriate to skill mix and caseload. Communicates effectively and honestly with Director informing the Director of situations needing attention in a time-sensitive manner.
Innovation:
Incorporates new approaches to solving problems. Cultivates alternative viewpoints. Seeks different perspectives when solving problems and actively pursues creative solutions to problem resolution. Optimizes collaboration between nurses, providers and other members of the health care team that result in progressive improvements for evidenced-based health outcomes for patients. Encourages scholarly inquiry for developing innovative and evidence based solutions to problems.
Coaching & Developing Others:
Invests in the professional and personal development of others. Nurtures individual strengths and abilities to develop employee skill sets. Is honest and candid in providing feedback, even when it is difficult. Works with staff to create and implement individual “career development plans”. Approaches struggling nurses to discuss strengths, weaknesses, assists them in developing work improvement plans.
Managing Performance Outcomes:
Sets clear performance expectations. Builds a high reliability group with a focus on excellence. Recognizes individual achievements throughout the performance period. Practices effective conflict resolution. Collaborates with staff to interview, assess, and hire all new employees. Ensures that the peer interview process is integrated into unit based hiring practices. Facilitates peer evaluations, ensuring that contributions of all participants are valued. Fulfills all aspects of the organization’s and the department’s customer service expectations.
Change Leadership:
Accurately assesses the resources necessary for change. Takes personal ownership for leading change to enhances the organization. Aligns resources to achieve unit and corporate goals. Serves as a catalyst and visionary in championing knowledge. Proposes, fosters, and implements new techniques, programs, systems, and processes that supports the organization’s mission, vision and goals. Is an early adopter of new initiatives; willingly volunteers for taskforces, projects, and other activities that support the unit and hospital.
Collaboration and Teamwork:
Builds teamwork and participation. Works to bring out the best in everyone. Provides useful, compassionate feedback for growth of the team. Builds a cohesive, caring team. Serves as an active team member. Actively promotes collaborative relationships across the organization. Develops team initiatives designed to foster loyalty, advance shared unit goals, and motivate staff. Actively works with staff to integrate new hires into the unit and facility culture, facilitating the transition into their new role.
Support of UofL Health:
Employee demonstrates support of the UofL Health Values: Reverence, Integrity, Compassion, Excellence.
Qualifications:
EDUCATION & TRAINING: Bachelor’s degree in Nursing required. Master’s Degree in a Nursing Specialty or Nursing Administration strongly preferred. Other Master’s degrees, such as business or healthcare administration will be considered.
EXPERIENCE:
Internal Candidates: At least four (4) years of experience in an acute care setting, preferably an academic medical center. Prior management experience a plus.
External candidates: At least five (5) years of experience in an acute care setting, preferably an academic medical center. Prior management experience a plus.
LICENSE & CERTIFICATION:
Kentucky RN License required. Professional certification in either a leadership or clinical specialty area strongly recommended. If certification not present on hire, it is to be obtained within 3 years of hire into position.
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