Registered Nurse (RN) Patient Flow Lead - Patient Logistics
Location: US:PA: Hershey
Work Type: Full Time
FTE: 0.90
Shift: Night
SHIFT/ WEEKEND Differential: Night Shift Differential: $2.50/hour
Hours: 6:30p - 07:00a; on call responsibility
Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Responsible for supporting the Penn State Health Patient Logistics department in the day-to-day operations of the health system hospital transfer center and Hershey Medical Center patient placement functions, ensuring exceptional customer service and quality care. Also responsible for supporting the Transfer Center Liaison and Patient Placement Coordinator roles to ensure adequate staffing and call acceptance at all times. Manages real-time quality assurance reviews, holds staff accountable to high customer service standards, and escalates critical clinical issues related to hospital transfers and patient placement. Responsible for real-time communication of current capacity status and Health System bed availability to Patient Logistics leadership for dissemination to all PSH operational leaders and senior leadership. Coordinates, prioritizes, and optimizes patient flow using knowledge of clinical and operational activities throughout the hospital network.
ESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Acts as first escalation point for the 24/7 call center managing all health system referral calls and patient placement activities.
- Actively monitors TeleTracking patient placement flow board, the Capacity Management Board, and Transfer Center board to identify barriers to patient acceptance and flow.
- Maintains call Ready status as first call escalation to mitigate caller concerns at time of issue.
- Investigates and mitigates any immediate barrier to patient transfer acceptance to ensure the propagation of HMC’s reputation in the community.
- Investigates and mitigates any immediate barrier to patient placement within HMC to ensure patient and staff safety is maintained at all times.
- Immediately escalates any barriers that cannot be resolved within thirty minutes of onset.
- Performs all Transfer Center Liaison functions of referral call management for PSH health system entities and patient chart review for HMC.
- Coordinate the facilitation of external facility/clinic transfers related to beds, estimated time of arrival, and maintaining guidelines for compliance and regulatory requirements, maximizing reimbursement and minimizing out-of-pocket expenses for patients.
- Complete patient registration to include demographic, clinical, insurance and regulatory information.
- Accurately enter all information into the registration system selecting the correct medical record number, the appropriate visit type and creating or selecting the appropriate Occasion of Service number as applicable.
- Accurately target and assign beds within the Patient Flow Software for all admissions and transfers.
- Accepts phone calls from numerous stakeholders, both internal and external that includes but is not limited to physicians, nurses, nursing leadership, housekeeping, transport etc.
- Performs and understands all Patient Flow Coordinator functions in order to understand and ensure consistency across the entire department.
- Completes standardized quality and assurance reviews for all work completed by the Transfer Center Liaisons and Patient Placement Coordinators.
- Facilitate downtime functions to ensure proper back loading of information into all systems. Utilize working knowledge of REACH, Cerner, FirstNet, the TeleTracking Suite, and Transfer Center.
MINIMUM QUALIFICATION(S):
- Bachelor’s degree in Nursing required.
- Five (5) years Critical Care Nursing experience required.
- Currently licensed to practice as a Registered Nurse by state of employment or holds a multistate RN license through the interstate Nurse Licensure Compact.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer.
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