Patient Services Coordinator (Crystal Lake & Elgin, IL)
Job Category: Retail
Requisition Number: PATIE006252
Posted: October 7, 2024
Full-Time
On-site
Locations
IL033 - Elgin
40 N Airlite St
Suite 1B
Elgin, IL 60123, USA
The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout their journey to better hearing. The PSC is responsible for coordinating all aspects of patient care, including providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts, and more. The PSC is an essential component of the Clinic Team and a steward of its resources.
This position will work between the Crystal Lake and Elgin locations with the following schedule:
Crystal Lake - Monday, Tuesday, Thursday (9-5)
39 hours per week
Responsibilities
- Receive all patients into the clinic according to standards set forth by the company.
- Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee, and refreshments.
- Answer phones promptly using standard greeting, listen empathetically, and follow phone script.
- Place same-day follow-up calls to new patients scheduled and those who did not show or canceled their appointments.
- Facilitate a concierge-level patient experience in the front office.
- Keep office neat, clean, and current.
- Prepare coffee and refreshments every morning.
- Review charts for upcoming patient appointments using company checklist.
- Lead Morning Huddle on behalf of Clinic Team at the start of each day.
- Administer patient intake forms at check-in. Review and update PMS as needed.
- Manage patient schedule on behalf of Clinic Team.
- Schedule and confirm all patient appointments.
- Enter appointment outcomes within twenty-four hours of completion.
- Use strategic scheduling to accommodate same- or next-day new patient appointments.
- Manage patient accounts receivable, deposits, and inventory for Clinic Team.
- Track all orders, sales, and payments through PMS system.
- Maintain cash ‘till’ and make regular bank deposits.
- Reconcile all deposits daily and report weekly.
- Collect patient insurance information and verify benefits.
- Submit insurance billing requests. Monitor claim status for follow-up as needed.
- Help build practice through patient contact, outreach, and retention marketing.
- Always schedule follow-up appointments for patients seen in the clinic.
- Be familiar with your clinic/regional marketing event calendar.
- Ensure accurate patient record classification via updates to required fields and additional research as needed.
- Prepare for and participate in special events.
- Maintain day-to-day operational procedures.
- Maintain office supplies and organization.
- Adhere to HIPAA guidelines and protect patient privacy.
Performance Measures
- Customer Retention
- Patient Referrals
- Same- or Next-day New Patient Appointments
- Days Sales to Cash
- Maximized Opportunities
Job Requirements
- Education: High school diploma preferred or equivalent work history
- Experience: Some experience in a customer service or retail position desirable.
- Knowledge: Solid computer skills and knowledge of Microsoft Office Programs
- Industry familiarity encouraged
Skills & Abilities
- Ability to organize and multitask
- Good communication and interpersonal skills required
- A strong desire to learn
- Positive outlook
- Joy, Respect and Courage
Confidential Information: This position has access to a variety of confidential customer data.
Required Communication
- External: This position communicates regularly with patients, manufacturers, other vendors, and insurance companies.
- Internal: This position communicates regularly with the administrative, clinical, and leadership teams.
Working Conditions
- Normal office conditions
- Occasional travel required for training and meetings
Equipment Operation: General equipment
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
#J-18808-Ljbffr
