Dealership:
L0637 South Central Finance Center
All American Chrysler Jeep Dodge of Midland
$18-$22 per hour - depending on experience!
Monday - Friday: 8am-5pm
The Title and Registration (T&R) Specialist I is responsible for coordinating customer vehicle purchases for any LAD business channel, ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.
The T&R Specialist I generally reports to either a Title and Registration Supervisor or Accounting Supervisor.
Responsibilities:
- Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents, verify accuracy, and upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle.
- Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned, primarily for administrative issues and occasionally more complex issues.
- Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase.
- Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned, primarily for administrative issues and occasionally more complex issues.
- Work directly with customers to resolve registration/title issues, employing effective strategies to diagnose and resolve issues in a timely manner.
- Communicate effectively with customers through chat, phone, and CRM/email, answering questions regarding the purchase paperwork.
- Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale.
- Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company.
- Additional work and tasks as needed.
Skills and Qualifications:
- Strong attention to detail.
- Excellent communication skills.
- Time management.
- Active listening skills.
- Critical thinking.
- Ability to quickly adapt to the needs of the role while demonstrating the ability to work independently.
- High school diploma preferred.
- 1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred.
Competencies:
- Does the right thing, takes action, and adapts to change.
- Self-motivates, believes in accountability, focuses on results, makes plans, and follows through.
- Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results.
- Thrives on a team, stays positive, lives our values.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Up to 1/3 of time: standing, walking, lifting up to 25 pounds.
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing.
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
- Competitive pay.
- Medical, Dental and Vision Plans.
- Paid Holidays & PTO.
- Short and Long-Term Disability.
- Paid Life Insurance.
- 401(k) Retirement Plan.
- Employee Stock Purchase Plan.
- Lithia Learning Center.
- Vehicle Purchase Discounts.
- Wellness Programs.
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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