The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.
The Clinical Manager maintains a partial caseload dependent on the number of staff members supervised and department needs. The Clinical Manager provides diagnostic and psychotherapeutic services to children and families using evidence-based practices including individual, group, case management, and families. The Clinical Manager is responsible for working as a part of the leadership team to run the day-to-day operations of the department including client workflow, hiring and supervising, and ensuring grant and other funding/partner deliverables are met. The Clinical Manager will be directly involved in the continuous growth and improvement of the department functioning and strategic planning.
JOB SUMMARY
The Clinical Manager will manage the daily operations of the program and provide administrative and clinical support, including clinical supervision to clinicians, as well as facilitate and provide leadership in department meetings and activities. The Clinical Manager contributes to agency organizational life by participating in agency-wide task forces, committees, or problem-solving teams, as requested, and agency visibility and development of community linkages by representing the Village in community groups or committees. They will also onboard new employees, mentor existing employees, audit operations, understand the program budget, review treatment plans, and collaborate with internal and external colleagues.
KEY RESPONSIBILITIES
- Provides clinical and administrative supervision of staff and maintains daily clinic staffing to ensure adequate clinical coverage and participation in implementation and integration of Results Based Accountability in day-to-day operations of the program.
- Participates in hiring and performance management of staff and ensures staff training needs are met.
- Provides clinical on-call backup for program and case coverage as needed.
- Works with staff to ensure strong treatment plans for clients and assists with crisis intervention as needed.
- Collaborates with Program Director to develop and monitor budget performance of program and assists with timely completion of monthly billing and fiscal reports as applicable.
- Contributes to program functioning by assuming responsibility for special tasks or leadership in special projects as appropriate.
- Tracks completion of all required documentation from clinical staff, follows up with staff on documentation completion as necessary, and completes any other documentation and reports required by agency and program policies and funding sources accurately and on time.
- Monitors program standards to ensure program is in compliance with any grant/funder requirements.
- Collaborates with other Village programs to enhance the quality and coordination of services.
- Works as a team member with other clinical and administrative staff to respond to client and programmatic needs, including the implementation of agency policies, procedures, and initiatives.
- Participates in identifying opportunities for programmatic expansion and completion of proposals, as well as in planning and developing department procedures.
- Attends and represents The Village in network and collaborators meetings as needed.
- Maintains liaison role with funder(s) and submits reports as required.
- Participates in management trainings to develop/enhance supervisory skills, when requested.
Experience and Skills
EDUCATION
- Master’s degree in social work, psychology, or other licensed counseling degree.
- State of CT license required (i.e., LCSW, LPC, LMFT, Psychologist, PhD/PsyD).
EXPERIENCE
- Minimum of 5 years’ experience providing clinical services; minimum of 3 years as a clinical supervisor.
- Excellent oral and written skills and ability to communicate comfortably with clients, staff, referral sources, and the public.
- Organized and able to work independently with minimal supervision. Flexible and able to multi-task.
- Proficient with word processing and spreadsheet applications. Possess solid general computer skills, including ability to work in a Windows environment. Familiarity with Electronic Health Records is required, and knowledge of specific applications used by The Village and its referral sources is a plus.
- Must be culturally competent to serve a diverse client population; bi-lingual (English/Spanish) strongly preferred.
- Physically able to perform the essential functions of the position, with or without reasonable accommodations. These responsibilities include but are not limited to, the ability to function safely in a therapeutic situation, including provision of services in client homes or host settings.
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