The Clinical Services Director will lead and manage the environment of care for the organization. This includes oversight for the development, integration, coordination and ongoing support for the delivery of primary medical care and behavioral health services in an integrated model through the management, direction and supervision of the education department, including diabetes care and education specialists, nurse case manager, pediatric care coordinator, and outreach nurse case manager, for all of Bluestem Health’s clinic locations as well as the Clinical Training Coordinator. The Clinical Services Director effectively communicates and collaborates with other departments within the organization and with federal, state, and local agencies in order to plan and implement various programs and activities, with the ultimate goal of improving patient care. The Clinical Services Director will also be responsible for the development, integration, coordination and ongoing support for the quality of clinic staff through ensuring effective screening processes, innovative training programs, and maintenance of service excellence standards. The Clinical Service Director will perform duties and responsibilities in a manner consistent with our mission, vision, and values.
1. Leadership:
- Oversees direction, and guidance of Education Department. Develop team goals and objectives, coordinates activities of team members, and provides status reports to Chief Medical Officer.
- Leads monthly staff meetings with all direct reports. Keeps employees involved and updated on organizational standards, goals and changes.
- Implements new policies and procedures and ensures compliance.
- Oversee the development and progression of the chronic disease program.
- Maintain library of health promotion and patient education materials and resources.
- Assess the needs of the diabetes care and education specialists.
- Maintains close communication with the consulting providers, nursing staff, and behavioral health consultants for input regarding patient conditions, and alerts these members of the staff of any changes in client adjustment which might suggest decompensation and a need for more aggressive intervention.
- Stays Current with the HRSA Compliance Manual and ensures compliance throughout the organization.
- Models and encourages team-based management, program development, and problem solving.
- Ensures that all areas of the clinic staff have effective training programs in place, with a focus on quality of care and performs regular competency evaluations.
- Supports education department for departmental hiring, internal transfers/promotions, staff performance audits, and performance improvement plans. Assist in addressing staff concerns and complaints in a timely manner utilizing exceptional problem-solving skills.
- Drive compliance with company requirements, state/local/federal requirements, as well as other important internal standards and reports findings of performance audit outcomes to Chief Medical Officer.
- Participate in community events, meetings, collaborations, marketing and/or fundraising efforts on behalf of the organization as assigned.
2. Management:
- Make recommendations for revisions in policy/education/training. Review and prepare written reports to communicate observations and recommendations. Directs staff in development of training materials as needed and ensures appropriate orientation and education of all direct reports.
- Travel to clinic sites to evaluate and assist education department within scope of service. Provide guidance, direction, and interpretation of policies on matters affecting clinical care delivery.
- Assists other departments when necessary to maximize productivity and quality of care.
- Works in conjunction with CMO and executive staff to determine fiscal requirements and develop departmental budget.
- Responsible for reviewing and approving direct reports time cards and time off requests for all direct reports.
3. Other duties as assigned.
Requirements:
- Registered Nurse in the state of Nebraska.
- 3 years’ experience supervising staff, preferred.
- Certified in Basic Life Support.
- Experience with electronic medical records (EMR).
- Knowledge of computer applications and equipment related to work. Must have basic computer skills and have the ability to enter data within company’s computer system.
- Demonstrated ability in leadership and organization.
- Ability to plan, organize and direct.
- Strong interpersonal and communication skills and the ability to work effectively with other staff and management.
- Demonstrated skills in developing and maintaining productive teams.
- Ability to demonstrate personal integrity in all interactions.
- Good oral and written communication skills.
- Self-starter and able to work with minimal supervision.
- Ability to interrelate with wide variety of people.
- Ability to maintain high level of confidentiality.
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