Definition:
The Medical Billing Team Lead is responsible for assisting the Supervisor with the day-to-day operation of the assigned department within the billing center, services, and personnel. The overall responsibility is to lead our teams and provide effective guidance. You will be responsible for motivating team members on a daily basis. As a team lead, you will be one of the points of contact for your department for all team members. You should be able to act proactively to ensure smooth team operations and effective collaboration.
Reports To:
Medical Billing Supervisor for all billing and collection activities.
Specific Duties:
- Demonstrates complete knowledge, understanding, and compliance of company policies and procedures.
- Demonstrates comprehensive knowledge and understanding of (and compliance with) Federal, State, and local laws, rules, regulations, and guidelines as they pertain to reimbursement, collections, and compliance.
- Ensures that all billing staff demonstrate comprehensive knowledge and understanding of (and compliance with) Federal, State, and local laws, rules, regulations, and guidelines as they pertain to reimbursement, collections, and compliance.
- Create an inspiring team environment with an open communication culture.
- Assist Medical Billing Supervisor to oversee day-to-day operations.
- Discover training needs and provide coaching.
- Monitor team performance and report on metrics.
- Motivate team members.
- Assist Medical Billing Supervisor with developing, implementing, and maintaining an effective schedule for the assigned billing department.
- Ensures that assigned billing staff maintain appropriate training, certification, and licensure for their position.
- Ensures that all billing staff maintain a high level of customer service when dealing with patients, patient families, co-workers, clients, other healthcare providers, and the general public.
- Maintains security and privacy of all company and patient information at all times in accordance with HIPAA and all other local, state, and federal regulations.
- Is responsible for maintaining billing and patient care records in accordance with proper HIPAA and document retention standards.
- Performs duties related to public relations and community education programs sponsored by the company.
- Reports to assigned shifts on time and properly groomed in appropriate business attire.
- At all times sets an example of professionalism and leadership for others to follow. Places customer service, compliance, and safety above all else.
- Receives and resolves any questions, concerns, or issues regarding billing, collections, or compliance matters.
- Monitors appropriate key indicators of effective billing and collections and takes appropriate action to ensure the company maximizes all legitimate revenue.
- Perform other duties related to management and administrative functions as directed or needed.
- CAC certified within the first three months of this position.
Minimum Requirements:
Must have the ability to function as a leader evaluating, coaching, training, and directing billing staff.
Physical Requirements:
- The ability to reach, push, and pull.
- The ability to sit or stand for long periods of time.
- The ability to use a computer keyboard and write for extended periods of time.
- The ability to lift and maneuver 35 pounds without difficulty.
- The ability to complete all job duties.
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