DescriptionThe Patient Care Coordinator will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include but are not limited to:
- Answering, triaging and responding to patient phone calls.
- Scheduling clinic appointments.
- Pre and post scrubbing of clinic appointments.
- Assisting patients with scheduling diagnostic tests.
- Preparing charts and documents for clinic visits.
- Entering referrals and orders.
- Assisting with obtaining insurance pre-certifications and referral authorizations.
- Managing referral work queues.
- Processing requests for medical records.
- Processing medication refill requests.
- Organizing and maintaining a computer calendar system.
- Assisting with processing disability and return-to-work forms and various letters at patient and provider's request.
- Organizing and managing weekly interdisciplinary program meetings.
- Other projects and administrative tasks as needed.
Pay Range: $25.60 - $36.33/Hourly
QualificationsAll Required:
- Comfortable with changing work flows.
- Demonstrated basic knowledge of physician office policies and procedures.
- Skill in working independently and following through on assignments with minimal direction.
- Knowledge of neurosurgical medical terminology to communicate effectively with physicians, nurses and other members of the health care community.
- Current knowledge of neurosurgical diagnosis, treatments, and terminology.
- Working knowledge of patient related policies and procedures, as well as a thorough understanding of the University system.
- Familiarity with physician office billing procedures.
- Working knowledge of PC including Microsoft Word, Microsoft Outlook, Excel, Windows.
- Skill speaking on a one to one basis with persons of various social, economic, and cultural backgrounds to obtain information and explain procedures.
- Able to handle variable supervisors and be receptive to an unpredictable work schedule.
- Ability to triage incoming calls with efficiency.
- Must have the flexibility to handle variable Neurosurgeons calendars.
- Requires responsibility of checking in nightly for next day's assignment.
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