About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE’RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS
Role Purpose
The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters.
Responsibilities
- Instrumental in understanding the requirements and design of the product/software
- Develop software solutions by studying information needs, studying systems flow, data usage and work processes.
- Investigating problem areas followed by the software development life cycle.
- Facilitate root cause analysis of the system issues and problem statement.
- Identify ideas to improve system performance and impact availability.
- Analyze client requirements and convert requirements to feasible design.
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements.
- Conferring with project managers to obtain information on software capabilities.
- Perform coding and ensure optimal software/module development
- Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software.
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases.
- Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system.
- Ensuring that code is error free or has no bugs and test failure.
- Preparing reports on programming project specifications, activities and status.
- Ensure all the codes are raised as per the norm defined for project/program/account with clear description and replication patterns.
- Compile timely, comprehensive and accurate documentation and reports as requested.
- Coordinating with the team on daily project status and progress and documenting it.
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders.
- Status Reporting and Customer Focus
- Capturing all the requirements and clarifications from the client for better quality work.
- Taking feedback on the regular basis to ensure smooth and on time delivery.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation.
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc.
- Timely Response to customer requests and no instances of complaints either internally or externally.
Stakeholder Interaction
- Internal
- Lead Software Developer and Project Manager: Regular reporting & updates.
- Software Developers: For work coordination and support in providing testing solutions.
- External
- Clients: Provide apt solutions and support as per the requirement.
Competencies Required
- Functional Competencies/ Skill
- Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
- Technical knowledge - knowledge of various programming languages, tools, quality management standards and processes - Expert
Deliverables
- No. Performance Parameter Measure
- 1. Continuous Integration, Deployment & Monitoring of Software: 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan.
- 2. Quality & CSAT: On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation.
- 3. MIS & Reporting: 100% on time MIS & report generation.
Expected annual pay for this role ranges from $100000 to $127000. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
