We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job assumes responsibility for and leads the daily operations of all Venipuncture personnel and processes within the department. Schedules, staffs, monitors, and evaluates the effectiveness of work activities; maintains good peer relationships, and assures a quality product is delivered; provides leadership and coordinates the resources of the assigned area to achieve quality customer satisfaction; and implements policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers.
Education
Required - High School diploma or equivalent
Work Experience
Required - 7 years experience in a healthcare-related field. Preferred - Leadership experience.
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
- Excellent decision-making and delegation skills.
Job Duties
- Leads the work activities of the phlebotomy group. Resolves customer service concerns by implementing service recovery initiatives. Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction.
- Assists in the orientation and training of new employees. Offers ongoing assistance and instruction to all employees in the venipuncture group. Assists other employees and/or assumes their job duties when needed. Provides feedback to the supervisor on staff job performance.
- Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area. Works with supervisor to control man-hours and supply costs. Communicates effectively with nursing personnel, department directors, employees and other key personnel.
- Maintains a clean and safe environment. Assures compliance with all Infection Control Policies and Procedures, CAP guidelines and the department Safety Manual.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
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