Responsibilities:
- Provide pacemaker & ICD follow-up to patients and physician customers.
- Provide pacemaker & ICD implant support within the area of geographic responsibility.
- Provide in-service training to physicians, nursing, and technical hospital staff.
- Train peers in cardiac pacing and products.
- Provide technical and administrative support when required for clinical studies and scientific studies. This may include the collection of patient data, support clinical sites, and/or patient support.
- Possess strong administrative skills to ensure all necessary paperwork associated with implant or follow-up or associated with data collection for clinical/scientific studies is correct.
- Maintain a competent and current level of knowledge in cardiac pacing, defibrillators, and electrophysiology in general.
- Maintain a comprehensive product and technical knowledge of all company bradycardia and tachycardia products.
- Competency in all aspects of ICD implant and follow-up. Candidates that are not certified must demonstrate technical proficiency and implant certification within six months of the hire date.
- Maintain or obtain North AMERICAN Society of Pacing & Electrophysiology (IBHRE) certification. Candidates that are not certified must become certified within two years of the hire date.
- Maintain a comprehensive product and technical knowledge of competitive products including features, functions, and benefits.
- Assist the sales representative when working within a specific sales territory.
- Provide on-call coverage 24 hours per day and up to 7 days per week. Weekend call schedules shall rotate based on the territory schedule. Scheduling is the responsibility of the Director of Sales. Must carry a pager and be always available when on call.
- Provide implant and follow-up coverage to Sales Representatives when he/she is unavailable or in training.
- May be required to travel and provide implant support anywhere within the Area Sales Director's defined sales territory. Cross-over coverage during emergencies may be necessary.
- Out-of-town travel is expected to be no more than 30%.
- All other duties as assigned.
Qualifications:
- Bachelor's degree (or equivalent) in Nursing, Physiology, Biology, or Bioengineering. Graduate degree preferred.
- Minimum of three years of experience working in cardiac Cath lab, EP lab, or pacing business with specific emphasis on pacemaker and ICD support.
- Pacemaker implantation and/or follow-up experience.
- Professional appearance and demeanor.
- Excellent communication skills and the ability to work with all levels of the Company.
Travel/Availability Requirements:
- Provide 24-hour, 7 days a week on-call territory coverage (including holidays, weekends, and evenings).
- Available/willing to work/travel weekends and evenings.
- Ability to travel outside of assigned territory with ease, as needed.
- Continuous verbal and written communication.
- Must be able to drive approximately 80% of the time within the assigned Territory.
- Must have a valid driver's license and active vehicle insurance policy.
Physical Job Requirements:
- The physical demands described within this section are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
- Sitting, standing, and/or walking for up to eight-plus hours per day.
- Environmental exposures include eye protection, infectious disease, and radiation.
- Frequently required to use hands to finger, handle or feel objects, tools, or controls.
- Ability to effectively use a mobile phone, PC, keyboard, and mouse.
- Frequent bending/stooping, squatting, and balance.
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