Patient Service Coordinator
You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
FTE: 1.0, Shift: Day, Schedule: 40 hours per week
Position Summary
The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.
ESSENTIAL RESPONSIBILITIES
- Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
- Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
- Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
- Schedules transportation and/or interpreters for patient as needed.
- Verifies insurance eligibility as appropriate.
- Provides telephone coverage. Utilizes good customer service practices for all callers.
- Completes forms as requested.
- Responds to patient requests expeditiously, maintaining an efficient clinical flow.
- Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
- Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
- Other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
- Belonging: We work to create a true sense of belonging for all our caregivers.
- Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve.
- Market leadership: Washington state's largest community-based, locally governed health system.
- Employee-centric: Named Forbes “America’s Best Employers by State” in 2023.
- Technology: "Most Wired" health care system 15 years in a row.
- Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities.
- Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $17.87 - $25.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.
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