JOB SUMMARY:
The Director of Clinical Services (RN) is responsible for the overall direction of hospice clinical services. The Director of Clinical Services establishes, implements, and evaluates goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy.
JOB RESPONSIBILITIES & DUTIES:
- Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
- Provides guidance and counseling to coordinators and Clinical Services Manager to assist them in continually improving all aspects of hospice care services, provided through organization personnel.
- Assists Clinical Services Manager in managing clinical teams and planning.
- Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
- Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
- Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.
- Evaluates performance of Clinical Services Manager.
- Assists Clinical Services Manager to develop skills and techniques in evaluating the performance of clinicians and supportive care staff.
- Hires, evaluates, and terminates organization personnel.
- Conducts annual evaluations on clinicians and supportive care staff, or more frequently if indicated.
- Oversees the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities.
- Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
- Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
- Develops, implements, and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, directly or delegated.
- Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
- Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization.
- Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
- Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintains compliance to the CHAP Home Care standards.
- Informed about changes in the field of nursing and hospice care, shares information with appropriate organization personnel.
- Promotes hospice referrals in the health care community.
- In the absence of the Executive Director/Administrator, the Clinical Director will become the acting Executive Director/Administrator and will be vested with authority to act on behalf of the Executive Director/Administrator.
- Perform other duties as assigned by the Executive Director/Administrator.
JOB REQUIREMENTS & QUALIFICATIONS:
Bachelor's degree in nursing is must. Master's degree in nursing or related healthcare field, preferred. Maintains an active nursing license that is in good standings in the state of Michigan. Maintains an active CPR certification. At least 5-7 years of experience in healthcare management, hospice, or palliative care and/or training in end-of-life care preferred. At least 2-5 years of experience with Medicare Hospice Certification as well as CHAP guidelines preferred. Knowledge of hospice care and the services provided to patient and family/caregiver through an interdisciplinary group. Proficient in MS Office applications and ability to learn department and job-specific software systems. Demonstrate organizational skills. Demonstrate effective verbal and written communication skills. Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy.
CORE COMPETENCIES:
- Communication: Demonstrate knowledge to reply and receive information to and from others.
- Customer Service: Works with customers to assess their needs in an effort to meet/exceed requirements and expectations.
- Emotional Intelligence: Demonstrates knowledge on how to manage oneself and how to interact successfully with others.
- Time Management: Demonstrate ability to manage your time productively and efficiently.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.
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