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Patient Access Team Lead - Emergecny Department

CoxHealth • Springfield, MO, United States • $200k - $250k / year • 1m ago

Summary

Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 – Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 - Newsweek
Benefits
- Robust, fully customizable benefits package including Medical/Vision/Dental and more!
  - No cost eCare visits
  - Employer-provided mental health services for employees and eligible family members
- Retirement with employer match up to 5%
- Tuition discounts and reimbursement available for continuing your education
- CoxHealth Fitness Center and Child Care discounts
Job Summary

The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.

The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgment in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.

Job Requirements

Education

Required: High school diploma or equivalent

Experience

Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.

Skills

Excellent customer service and interpersonal skills

Strong computer and relevant application use skills

Ability to assist and teach others

Detail-oriented with the ability to spot errors and trends

Demonstrates initiative and self-motivation

Demonstrates understanding and consistent practice of need for privacy and confidentiality

Licensure/Certification/Registration

Preferred: CHAA or CRCR

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