Job Summary
In accordance with state and federal regulations, assists in the training of team members under direct supervision in the practice of pharmacy within the Micro Fulfillment Center. Assists leadership in the team members' performance of Micro Fulfillment Center duties in accordance with Company policies and procedures. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians and Fulfillment Specialists in the operation of pharmacy systems. Models and delivers a positive customer experience.
Job Responsibilities
- Ensures Micro Fulfillment Center interactions with the pharmacies served receive the patients' prescriptions in a timely manner. Resolves store issues as they relate to prescription requests to ensure a positive customer experience.
- Models and shares best practices with all team members to deliver a distinctive and delightful customer experience including interpersonal habits e.g. greeting, eye contact, courtesy etc. and Walgreens service traits e.g. offering help proactively, identifying needs, servicing until satisfied etc.
- Develops strong relationships with most valuable customers and team members.
- Under the supervision of the Group Supervisor Pharmacist, assists in the practice of pharmacy in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Performs duties as assigned by the Group Supervisor Pharmacist including utilizing pharmacy systems to enter patient and drug information ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions. Assists Group Supervisor Pharmacist in scheduling and maintaining workflow.
- Reports immediately prescription errors to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Leads inventory management activities such as ordering, unpacking, sorting, checking, and storing shipments of pharmaceuticals. Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, merchandise received but not billed, shortages, merchandise billed but not received, order errors, or damaged goods involving Rx drugs.
- Assists and supports Group Supervisor Pharmacist and site Pharmacists in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data reviewing Rx KPIs with Group Supervisor Pharmacist.
- Assists with exterior and interior maintenance by ensuring the Micro Fulfillment Center is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
- Coaches pharmacy technicians and Fulfillment Specialists in the correct use of processes and tools in order to drive efficiency within the Micro Fulfillment Center.
- Complies with all company policies and procedures and maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state-required certification registration.
- Attends training and completes learning modules requested by the manager and acquires continuing education credits.
- Maintains knowledge and skill in healthcare and pharmacy including the latest news and developments.
About Walgreens and WBA:
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
'An Equal Opportunity Employer, including disability/veterans'.
- State board of pharmacy licensure active and in good standing.
- PTCB or ExCPT certification except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail fulfillment or hospital setting.
- Must be fluent in reading, writing, and speaking English except in Puerto Rico.
- Requires willingness to work a flexible schedule including evening and weekend hours.
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