Job Summary
Primary responsibilities include providing administrative oversight and direction for the Medical/ Surgical Unit at Roosevelt General Hospital. This director will provide accountability for planning, directing, leading and evaluating nursing care within this department. Responsibilities include participation with the Swing Bed Program; this is a fundamental aspect of this position and key to the success of this organization’s swing program development, implementation and evaluation.
Essential Functions
- Promotes the mission, vision, and values of the organization
- Oversee the daily workflow, staffing, orientation, training and developing of employees within the department
- Organize services and systems necessary for the multidisciplinary approach throughout the continuum of care; assume responsibility for the clinical and financial performance of the Swing Bed Program
- Responsible for the ongoing quality/performance improvement processes related to patient care
- Facilitates committee meetings, Med/Surg staff meetings and participates on other committees, task forces as assigned
- Display passion and optimism; inspire respect and trust; and provide vision and inspiration to peers and subordinates
- Approach others in a tactful manner and treat others with respect and consideration
- Required to work as a staff nurse, as needed, to ensure staffing coverage of department
- Follow through on commitments; accepts responsibility for personal actions; and adapt to change
- Promote and support a collaborative team approach in providing care for all patients
- Act as a liaison for the unit(s) and provides physicians, families, and ancillary departments with direction and/or assistance as needed
- Support and interpret policies, procedures, philosophy and objectives of the hospital
- Facilitates staff analysis and improvement plans for Med/Surg employee satisfaction workgroup
- Monitors customer satisfaction scores and implements plans to improve them
- Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement
- Maintains a departmental dashboard that includes information and progress on each pillar Responsible for investigating patient, physician and staff complaints and concerns (RL6) and works to resolve them
- Complete annual performance evaluation for self and employees and implement plans of correction when needed
- Develops and administers a budget; leads cost efficient and effective operations, creates plan of correction for any operating expenses that deviate more than 5% from budget
- Use problem-solving and conflict resolution skills to foster effective work relationships with team members
- Maintain required competencies for self and all employees within the department
- Pursue professional growth and participates in a professional organization
Non-Essential Functions
- Perform other duties as assigned
Professional Requirements
- Adhere to dress code, appearance is neat and clean.
- Complete annual education requirements.
- Maintain patient confidentiality at all times.
- Report to work on time and as scheduled.
- Wear identification while on duty.
- Maintain regulatory requirements, including all state, federal and local regulations.
- Represent the organization in a positive and professional manner at all times.
- Comply with all organizational policies and standards regarding ethical business practices.
- Participate in performance improvement and continuous quality improvement activities.
- Attend regular staff meetings and in-services.
Qualifications
- Must be a Registered Nurse
- Bachelor’s Degree in Nursing (BSN) required or must be enrolled in a program to be completed within one year
- Two to three years of management and/or supervisory experience preferred
- Basic Life Support (BLS) certification
- Advanced Cardiac Life Support (ACLS) certification
- Pediatric Advanced Life Support (PALS) certification
- Medical/Surgical or Critical Care experience in a similar size hospital preferred
- Knowledge of Swing Bed requirements/regulations preferred
Knowledge, Skills, and Abilities
- Knowledge of emergency medical services
- Strong organizational and interpersonal skills
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
- Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
- Ability to maintain confidentiality of all medical, financial, and legal information
- Ability to complete work assignments accurately and in a timely manner
- Ability to communicate effectively, both orally and in writing
- Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Physical Requirements and Environmental Conditions
- Working irregular hours including on call hours
- Physically demanding, high-stress environment
- Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
- Pushing and pulling heavy objects
- Full range of body motion including handling and lifting patients
- Position requires light to moderate work with 50 pounds maximum weight to lift and carry.
- Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
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