About us: We are a Federally Qualified Health Center providing integrated medical, dental, and behavioral health care. Our Mission, dedicated to improving the health of our community, one person at a time through affordable medical, dental, and behavioral health care, attracts and inspires a caring, competent workforce. To learn more about our agency or view career opportunities, visit our website: https://www.mshsak.org/
Position Summary: Under the general supervision of the Director of Behavioral Health, or Designee, the Behavioral Health Clinical Manager is responsible for the effective delivery of mental health crisis services, per DBH grant agreement, on a 24/7 basis. This role will also serve as a key trainer, responsible for onboarding, mentoring, and providing clinical supervision to new and existing clinicians. The incumbent ensures clinical excellence across the department and fosters an environment of continuous improvement, aligned with agency standards and goals. The incumbent provides mental health triage services to meet the needs of MSHS clients while maintaining a therapeutic, helping relationship with a variety of consumers. Special emphasis is on walk-in and emergency clients.
Essential Functions:
- This position requires compliance with MSHS compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures.
- Maintains the On-Call calendar that plans for sufficient coverage 365 days a year.
- Supervises On-Call and Intake and Referral Clinicians.
- Trains Clinicians in on-call procedures.
- Provides clinical supervision and support for On-Call Clinicians.
- Participates in the area-wide planning process for the provision of crisis services.
- Provides crisis intervention during day-time hours.
- Participates in the on-call rotation as needed.
- Sees consumers in crisis, and makes tentative diagnoses, treatment plans, and treatment interventions based on the presenting problems and statements of need.
- Assists in the development of comprehensive treatment plans, and maintains accurate documentation in the consumer medical record within the time frame established by the Agency.
- Provides information and referral services to consumers.
- Presents workshops and classes to consumers and the community on mental health issues.
- Remains familiar with and adheres to published Agency policies.
- Demonstrates ability to provide individual, family, and group therapies and maintain a limited caseload.
- Provides clinical supervision and case consultation. May work toward achieving credentialing in Clinical Supervision as needed.
- Works closely with the Practice Manager to maintain clinician schedules, transfers, and quick access to services.
- Works closely with the Rehab Services Manager to monitor rehab services referrals and the clinician/case manager partnership.
- Provides orientation and training for intake assessments, treatment planning, and other clinical processes, as needed. Facilitates organizational efficiency among and between programs by ensuring compliance by all clinical staff with performance standards regarding: productivity, paperwork submission, and other standards as they are developed.
- Assists with agency compliance process and accreditation standards.
Non-essential Functions:
- Participates in or may present staff in-service training.
- Maintains staff logs and client attendance records.
- Other position-related duties as assigned.
Knowledge, Skills, Abilities:
- Knowledge of and experience with the delivery of community mental health services and related regulatory requirements.
- Thorough knowledge of clinical issues related to serving seriously emotionally disturbed children and adolescents and chronically mentally ill adults.
- Knowledge of substance abuse treatment, with emphasis on co-occurring disorders.
- Ability to develop and implement mental health programs and services in collaboration with other community-based organizations and agencies.
- Ability to develop and implement clinical processes and systems that achieve sound clinical outcomes, comply with system performance measures, and result in generally positive measures of client satisfaction.
- Ability to support and lead systemic change, including an in-depth understanding of the change management process.
- Ability to effectively partner with multiple departments in the provision of integrated services.
- Ability to work independently, meet deadlines, and develop a sense of cohesiveness and team among supervisees and other departments.
- Ability to cultivate mindfulness towards the Agency mission, vision, and values in supervisees.
Working Conditions:
- Work is performed onsite in a heated, ventilated, and well-lighted environment.
- Job is considered low-risk for hazard exposure.
- MSHS is a nonsmoking campus.
Physical Demands: An employee must meet the work environment characteristics described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires sitting, standing, bending, reaching, lifting under 50 lbs., and driving.
- Requires manual dexterity to operate standard office and other equipment.
- Requires normal hearing range, ability to speak, and vision acuity.
Benefits:
- Health/Dental/Vision Insurance
- Short-Term Disability
- Life Insurance
- Employee Assistance Program (EAP)
- Employee Discounts
- 401(k) with employer match
- Paid Time Off (PTO)
- Eight (8) Observed Paid Holidays
- Two (2) Floating Holidays
- Birthday Holiday
- Bereavement Leave
- Jury Duty (up to 80 hours)
Employment Practices: Mat-Su Health Services, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Minimum Education and Experience:
- Must hold current LCSW, LPC, or Ph.D. license in the State of AK; LCSW preferred.
- Experience providing behavioral health and psycho-social rehabilitation services in a community agency setting.
- Experience with program development, and measuring client outcomes within an integrated system of primary care and behavioral health.
- Preferred to have 5 years of clinical experience in a behavioral health setting, with at least 2 years in a leadership or supervisory role.
- Advanced credentials or certification in clinical supervision and/or substance abuse treatment preferred.
- Have general knowledge of EMR/EHR software and Microsoft Office programs.
General Requirements:
- Clear background check (subject to DHSS background check).
- Current tuberculosis screening test result.
- Current driver’s license; clean driving record history.
- CPR certification must be obtained within two weeks of hire. CPI (Nonviolent Crisis Intervention) certification must be obtained when offered through the agency; it may substitute the current MANDT certificate for CPI.
