We are so glad you are interested in joining Sutter Health!
Organization: SCAH-Sutter Care at Home - UT
Position Overview: The role is to act as the in-office clinical liaison that represents the agency via telephone receiving and processing referrals for patient care in the regional home health referral management team. Referral source interactions include, but are not limited to working closely with referring hospitals, physicians, board and care facilities, skilled nursing facilities, patients, families, and the general public. Primary clinical responsibilities include receiving/processing referrals and ensuring that admissions occur in a timely and consistent manner. This position enters referral information into the Electronic Medical Records (EMR) and creates initial orders to facilitate the start of care. As the Clinical Referral Specialist, this person frequently interacts with referral sources, other members of the referral center staff, home health, Advanced Illness Management (AIM) and hospice staff across offices and all others necessary to facilitate the start of patient care. Consistently utilizes and promotes use of excellent customer services skills. This position reports directly to the Home Health Administrator.
Job Description:
EDUCATION:
Graduate of an accredited school of nursing.
CERTIFICATION & LICENSURE:
RN-Registered Nurse of California.
TYPICAL EXPERIENCE:
2 years recent relevant experience.
SKILLS AND KNOWLEDGE:
- Must have the clinical knowledge and critical thinking skills to effectively plan and provide coordination of patient care consistent with standards and regulations.
- Must have exceptional interpersonal and customer services skills.
- Must be able to effectively solve unique problems as they arise or identify when to consult the supervisor.
- Must have knowledge of current Hospice/Home Health admission criteria; Medicare, Medi-Cal, Commercial, State and Federal regulations.
- Familiarity with ICD-10 coding preferred but not essential.
- Must be able to demonstrate problem-solving abilities as well as telephone, interpersonal, verbal and written communication skills in English.
- Commitment to teamwork and customer service, both internally and externally, is required.
- Must have proven data entry and general computer skills.
- Must be able to demonstrate proficiency (after training and introductory period) in efficient use of electronic medical record systems.
- Must be able to flex with the increased workflow when census is higher and recognize urgency of each task.
- Must be flexible with schedule including, but not limited to, the ability to participate in department rotation for weekend coverage if needed.
- Must be able to drive to designated SCAH location(s) for meetings, training, and needs as designated by business needs.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements.
Job Shift: Days
Schedule: Varied
Shift Hours: 8
Days of the Week: Variable
Weekend Requirements: Rotating Weekends
Benefits: Yes
Unions: No
This position is work from home eligible.
Position Status: Non-Exempt
Weekly Hours: 32
Employee Status: Regular
Number of Openings: 1
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range: $34.55 to $45.95 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
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