Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.
We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals, and data scientists.
We are PharmaCord, a purpose-driven organization on a rapid growth journey.
Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open, and collegial work environment. We seek problem solvers who are compassionate, have high integrity, and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
The Director of Patient Services, Oncology will be a participating member of the business development and operation groups with responsibility for the development and implementation of PharmaCord service solutions. In this position, you will be responsible for the execution of the innovative products/programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team, and others).
We are seeking a dynamic and experienced Director of HUB Services with a strong background in oncology programs. The ideal candidate will possess extensive knowledge in managing and optimizing HUB services, particularly within the oncology field. This role requires a deep understanding of patient support programs, reimbursement processes, and specialty pharmacy coordination. The successful candidate will be adept at developing and implementing strategies to enhance patient access to oncology treatments, improve operational efficiencies, and ensure compliance with industry regulations. Strong leadership skills and the ability to collaborate effectively with cross-functional teams are essential for driving the success of our oncology HUB services.
In this highly visible leadership role, you'll have the unique opportunity to lead teams of 170+ team members including multiple layers of management to serve our pharmaceutical/biotech clients by developing and delivering innovative patient services. As a strategic partner to our clients, you will manage and evolve patient service programs that provide value for our clients, patients, and healthcare practitioners. PharmaCord is known for having strong leadership, operational excellence, and offering significant advancement opportunities to our employees by exposing employees to all aspects of PharmaCord’s business with the chance to be a key member in our continued growth.
A typical day in the life of a Director of Patient Services will include but not be limited to the following:
- Develop market access and commercialization strategies using market research of the payer/provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
- Work with internal PharmaCord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each.
- Lead research around the product(s), competitors, and current offerings (if existing product)
- Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities, and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
- Prepare presentation(s), proposal(s), or RFP responses in support of proposed solutions.
- Actively participate in meetings with prospective clients.
- Collaborate with Operations, Pharmacy, and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of PharmaCord, and, as applicable, client ancillary providers.
- Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with PharmaCord’s transition guarantee.
- Monitor client portfolio for assurance that PharmaCord’s solutions provide ongoing value to the client, identifying opportunities to further enhance solutions as the product and service matures.
- Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value.
- Maintain an onsite presence to serve clients and associated teams as needed to effectively manage accounts, develop relationships, and lead associated projects.
- Train and develop internal staff as needed, serving as an active leader and mentor to the immediate team and other associates at PharmaCord; ensure team staffing and training needs are met at all times.
- Responsibility for 1 - 6 clients with teams of 150 - 175 FTEs including multiple levels of management with a mix of Associate Directors, Program Managers, and Supervisors.
What we are looking for:The candidate must possess the following personal attributes/experience:
- Direct oversight of service solutions including assessment, concept, launch, growth, and sunset with measurable results.
- Passion for taking on complex product solutions with a multi-faceted competitive industry landscape.
- Ability to effectively collaborate and influence customers.
- Ability to drive a strategy based on competition, market dynamics, and emerging technologies.
- Shows innovative thinking and demonstrates confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins.
- Excellent written and oral communication skills.
- Excellent organization, management, and execution capabilities.
- Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals.
- Ability to act independently with sound business intelligence and professional maturity while working through others to accomplish goals.
- Ability to create consensus among cross-functional departments and bring closure to projects/initiatives.
- Ability to cultivate relationships and capable of understanding and navigating complex organizational structures.
- Strong leadership, coaching, and people development skills.
- Healthcare industry experience providing or managing product service solutions; biopharma specialty product experience a plus.
Requirements:- Bachelor’s degree in health sciences, business, public health administration, or social services; master's or advanced degree preferred.
- 5 - 7+ years’ experience in healthcare patient services with demonstrated experience growing services through innovation and value.
- Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization of products.
- 2+ years’ experience with Oncology products/programs.
- Experience managing large teams of 50+ including managers and supervisors.
- We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year).
Once you land this position, you’ll get to enjoy:- Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years.
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents).
- 401(k) company match.
- Wellness discounts on health premium.
- HSA employer contribution.
- Company paid Short-term Disability (STD).
- Company paid and voluntary Life Insurance options.
- Voluntary Life, AD&D, and Long-Term Disability Insurances.
- Paid Parental Leave of Absence.
- Wellness and Employee Assistance Programs.
- PTO benefits, flex days, and paid holidays.
- Employee Referral Program.
- And more.
A Career You'll Love- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
- Voted Best Companies for Employee Happiness, Best Companies for Women, and Culture by Comparably in 2023.
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace.
- Opportunities for advancement with a company that supports personal and professional growth.
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it, and we thrive on it for the benefit of our employees, our products, and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
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