ESSENTIAL FUNCTIONS
- Work closely with Acute Care Managers on weekend operations and process improvement.
- Work closely with Central Intake Lead to ensure clear communication and collaboration across teams
- Orient new staff
- Manage staffing issues (call outs, early releases) and provide direct supervision and support
- Manage provider schedules and blocks in EPC in collaboration with CI Lead
- Manage patient issues and concerns
- Assist staff/providers as necessary – room patients, nurse visits etc.
- Serve as back up to CA Floats with buckets
- Communicate with Urgent Care as needed in terms of patient flow & nurse visits
- Collaborate with the CI Lead to trouble shoot facility & IT issues
- Provide back up support to the CI Lead as needed
- Perform Clinical Assistant duties in conjunction with Lead responsibilities.
- Identify opportunities for staff to engage in additional projects if the clinics are slow or have low patient volume and assigning tasks accordingly (i.e. exception reports, POD buckets, etc.)
- Participate in monthly Lead meetings to problem solve and improve workflows and processes related to weekend operations
- Other responsibilities as directed by coordinator or manager
JOB REQUIREMENTS:
- Successful completion of accredited Associates Degree Medical Assistant program (RMA, CMA strongly desired) LPN or RN program (active unencumbered Maine license)
- Previous lead or supervisory experience preferred
- Excellent professional judgment, phone skills, and decision making ability
- Provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to provide direction and constructive feedback to peers
- Proficiency with Windows based computer applications
- Flexibility and willingness to work as a team member
- Ability to prioritize, organize, and plan work independently
- Excellent communication skills
- Excellent critical thinking skills
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Qualifications
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